Thank you for your review, we are happy to have been able to speak with you on 2/27/19. We strive to deliver excellent customer service. We are glad we were able address all of your concerns regarding your account. As discussed you will continue receiving our product every month and are free to make any changes to your account in the future. Please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.