Reply by Omega Xl

Thank you for calling this matter to our attention. We have issued refunds to your Visa account totaling $ 118.90. Because Dietary Supplements do require an extended period to be effective, we encourage our customers to continue using Omega XL for the full 90 day guarantee period. As you asked, future shipments were cancelled on October 31, 2016.
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I ordered this product and it did not work for me. I tried 3-4 times to cancel the order and was told each time to give it longer and told them I did not want to and wanted to cancel the order.

They told me I had to wait the 90 day period and I agreed and made a note as to when to call and cancel. When I did, once again they insisted on sending more "free" and give it a little bit longer. Still no results! I phoned on October 24, I believe, and insisted with resistance that they cancel the order and not charge me for the shipment I had just received in the mail.

Juan assured me there would be no charge and to keep shipment free. Well, needless to say, I was charged and NOT ONCE have I been offered my original money paid back. I have emailed them and they may make this right.

However, I am not a happy camper! Think twice!

Product or Service Mentioned: Omega Xl Customer Care.

Reason of review: poor customer service, return/cancellation, warranty .

Monetary Loss: $135.

Preferred solution: Full refund.

I didn't like: Forced to continue with product, Not offered money back guarantee, Continued to charge me after cancellation.

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