Reply by Omega Xl

Thank you for your feedback about Omega XL. We have hundreds of thousands of satisfied customers and regret that you had a bad customer service experience.
It appears that the customer service agent on duty may not have correctly handled the disposition of your call. Our agents are trained to cancel an account upon the customer’s request following efforts to retain a customer. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
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Saint Louis, Missouri
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3 comments

Customer Service for Omega XL told me 2 tablets daily---wrong....it starts with 4 daily...so you use up your $60 bottle plus your free one before the 4-6 weeks they claim it takes to see affects can even happen....so I called to cancel any future shipments and to get my money back per their guarantee, and they just kept putting me on eternal hold....this is standard practice.So, I tried faxing them to the fax on their own letterhead...it is a bogus number....so I am writing them a certified letter next.

Apparently many have had this same problem!They will likely make the news like AOL---what a nightmare!

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Full refund.

I didn't like: Misleading advertisements, Cancellation process, Poor poor and poor.

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Comments

Anonymous
#956692

The product seems to be ok.I've used it for about 30 days now and feel much better.

I did cancel my next order because I really wanted to see how the pro duct worked.The company called me to check to see how satisfied was I with the product.

Anonymous
Georgetown, Texas, United States #956527

Omega XL called the customer care listed here no wait time,pleasant person, canceled order no problem.

Anonymous
Lancaster, Pennsylvania, United States #955089

not sold yet on omega xl. need more lab results and more testimonials. also, an independent lab to break down the omega xl that is being sold

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