Reply by Omega Xl

We’re sorry to learn that you had difficulty reaching us. You had conversations with 2 of our departments that could not help you. Each provided the customer service number. If you felt the wait was too long at that number, we offer the option of contacting us via email. In any case, your posting included contact information, and you were called by the service professionals in our Customer Advocacy Group. They have cancelled your order and a refund is in processing. Your conversation with them appeared to end on a good note. Should you need anything else, we recommend calling this group back at 1-800-607-0419 or
Windsor, North Carolina

I have called in , spoke to a representative and stopped this Omega XL order. She said she was making the note in my file so how about checking your files! I DO NOT wish to receive any more shipments

I was told I have to also call in to customer service but I can NEVER get thru! I was put on hold for 16 minutes for a 9 minute wait time and still never spoke to anyone but the darn computer system. STOP this shipment immediately!

I will take further stops if need be and contact the better business bureau if necessary....

Call me since you never are able to answer your phone


Reason of review: Poor customer service.

Monetary Loss: $120.

Preferred solution: refund my money since I cancelled the order and loose my card, dont ever contact me again I will send back the unopened box!.

I didn't like: Poor customer service.

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