Reply by Omega Xl

We’re sorry to learn you had this difficulty. We have reviewed the audio record of your call of April 14, 2015, during which we cancelled your order. The agent you spoke with had the option to put your refund request on a high priority, and she should have done so. She has been disciplined for the inappropriate treatment you received. Your refund has been escalated to a high priority and should post to your account in the next 2 business days. In addition, you have been contacted by the professionals in our Customer Advocacy Group, and you indicated that they resolved your concerns to your satisfaction.
Tomball, Texas

I called initially to tell them that it was not helping me and they kept insisting that I needed to take more and sent me another bottle. But it still was not helping so I called to tell them that I really did want to cancel and wanted a refund on my money and they told me that it would take 30 days to get the refund processed.

It sure didn't take them 30 days to take the money out of my account! I am elderly and on disability and the money for this was coming out of my grocery money, which was little enough as it is,and I need the money back NOW not in 30 days.

Reason of review: Poor customer service.

Preferred solution: Full refund.

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