My elderly mother, who is in significant pain because of sciatica, ordered this item in desperation. She changed her mind before she received the product and called the company to cancel the shipment and get a proper refund.
However, customer "service" kept her on hold for 45 minutes straight and when someone finally picked up, the person on the other end bullied her into keeping the order. This company is more concerned about ripping off a customer base who is sincerely seeking alternatives to crippling physical pain than service.
Thank you Omega XL for renewing a lack of faith in companies that allegedly "serve" health care and remind the rest of us that profit is more important than the welfare of human beings.
Reason of review: Poor customer service.
Monetary Loss: $54.
Preferred solution: Full refund.
I didn't like: Poor customer service.