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  • Mar 01
  • 51

Thank you for your review and we have looked into your request. We see that you were able to resolve your concern on March 1st 2017 with one of our agents. Rest assured that your account was cancelled. We thank you for being part of the OmegaXL family. Thank you! Read more

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Omega Xl's reply to:

  • Jan 30
  • 183

Great HealthWorks fulfills hundreds of thousands of orders each month and resolves complaints promptly and satisfactorily. We regret to learn of the misunderstanding you seem to have experienced. The service professionals in our Customer Advocacy Group have reviewed... Read more

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Omega Xl's reply to:

  • Jan 18
  • 66

On January 19, 2017 you were contacted by the service professionals in our Customer Advocacy Group. They explained that the “charge” you were concerned with was not a debit to your parent’s account, but a credit – a refund of his initial order. That order was not... Read more

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Omega Xl's reply to:

  • Jan 17
  • 135

We offer a Money Back Guarantee for the first 90 days after an initial order has been placed. This is stated in our advertising, on our website, and in literature that accompanies each shipment. When you spoke with our agent on September 12, 2016 he informed you... Read more

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Omega Xl's reply to:

  • Jan 16
  • 163

Your order was placed via our website. In order to enter the order there, it is necessary to both check the “Terms and Conditions” box and to click the “Place Order” button. These are immediately adjacent to the place order section in large, readable font that... Read more

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Omega Xl's reply to:

  • Jan 15
  • 51

We do not have an account under the name that accompanied your complaint. As you indicated that this was done for your parent, it is necessary for us to have his name in order to review the facts. If you wish to address this issue with us, we recommend calling the... Read more

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  • Jan 11
  • 103

We would very much like to help you, but you have chosen to remain anonymous. It is not possible for us to review your past communication with Great HealthWorks, or to issue a refund, should that be appropriate. We recommend that you call the service professionals in... Read more

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  • Jan 06
  • 67

Our smallest bottle contains 60 gelcaps. Should you require fewer, we recommend taking the 60 gelcap bottle every 2 months instead of every month. This may be arranged with our Customer Service Department at 1-800-488-8082. Read more

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  • Dec 06, 2016
  • 231

Omega XL has thousands of satisfied customers who continue to make monthly purchases of our product and is backed by more than 30 years of research demonstrating that the product reduces pain due to inflammation. Those studies show that it can take up to 6 weeks to... Read more

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Omega Xl's reply to:

  • Nov 28, 2016
  • 157

Our representatives are trained to offer alternatives to cancellation when a customer calls with that in mind. Of course, when these offers are declined, the agents are expected to follow the customer’s instructions. Your continuing shipments were cancelled at the... Read more

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