Reply by Omega Xl

We appreciate receiving your feedback. We have hundreds of thousands of satisfied customers and regret you had a bad experience with our customer service department.
When our orders are processed, they are fulfilled right away. We take our customer service very seriously. We welcome the opportunity to regain your trust and perhaps serve you better in the future. Please feel free to contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
Philadelphia, Pennsylvania

I ordered the Omega XL at 1:00am. I changed my mind in the morning after reading a bunch of bad complaints about the product not working.

I called customer service at 9 o'clock in the morning when it opened. Not only was I put on hold for 18 minutes... I was told that I will have to receive the product in 3 to 5 days in order to send it back for a refund as it is too late that the orders ship out at 6:00am. What a bunch of BS.

What a horrible company to deal with. Customer service is terrible do not order from them ever.

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