I recently wrote a complaint regarding cancelling my Omega XL auto order and credit card authorization. The main problem I had was reaching them by their customer service phone number, after calling numerous times and waiting longer than 10minutes each time, using different options. Finally, I had just written them an online message when I wrote the PissedConsumer complaint.
The next business day, a customer service person called me to settle my problem. I had a supply of bottles piling up and wanted to stop or put everything on hold for 6 months. They were able to do this 3 months at a time, which can be extended, and they gave me a generous discount on the price when I start ordering them again. I was given a direct phone number and the woman was very personable as well as professional and helpful.
We did discuss the phone situation which I have experienced in the past, and I suggested that this was really a bad business situation for them, for new customers as well as old. She said they were training new customer phone reps, and I hope this is the case. Not everyone can or wants to use an online form of communication.
Overall, I was very pleased with the phone experience I had AFTER I had contacted them by online message.
Reason of review: Good customer service.
I liked: Quick, Quick helpful warm phone response after online chat request.