Reply by Omega Xl

Thank you for your review. After reviewing the account in question, we can confirm that on July 4, 2020, Ms. Guerra placed an order online purchasing a Buy One Get One Free promotion of two (2) bottles of OmegaXL. The promotion also included a membership to our convenient auto-shipment program that could be canceled at any time. At that time, Ms. Guerra agreed to the terms of the subscription before completing the purchase. The purchase also included a sixty (60) day money-back guarantee from the initial purchase date.

We attempted to contact Ms. Guerra, but unfortunately, we were not successful. As that per our money-back guarantee, refunds are processed once we have received the returned product. Although we have not received the returned product as of September 11, 2020, refunds minus shipping and handling have been submitted as a courtesy. Please allow 1-3 business days for processing.

We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
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My mom bought this product for me as I have pain on knee and arm. Took full 60 day supply and was charged $89.

For another bottle and it did nothing for me. Called to cancel and he refused to cancel. Guy told me to finish the other bottle and then call back before 08/30. I asked them to stop charging me so he said will put on hold.

Then another lady called me and asked if they should start sending them again and I told her nooo! They didnt work And they wont give me my money back so cancel it. She just said ok Ill cancel it now, no need to call back. But no money was reimbursed!

Ik it was a lie but my mom seriously believed it!!

Never again! Its all a huge very expensive scam!!

User's recommendation: Do not buy!!

Monetary Loss: $130.

Preferred solution: Full refund.

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