Reply by Omega Xl

Thank you for your feedback about Omega XL. We have hundreds of thousands of satisfied customers and regret that you had a bad customer service experience.
It appears that the customer service agent on duty may not have correctly handled the disposition of your call. Our agents are trained to cancel an account upon the customer’s request following efforts to retain a customer. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
Author's
Fairfax, Virginia
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2 comments

I ordered the product from the Larry King Commercials and tried for 3 months taking 4 pills a day as suggested. It was no change, no difference in my condition, so I called to cancel the product in October 2014.

Due to the inefficacy, they shipped me another bottler free of charge and promised not to ship anymore product. This month, January 2015, I received another bottle of the product and found a charge to my bank account for the full price of the bottle.

They did this without authorization, and I want to know if anyone else has had this happen to them. I am going to call and complain, but I believe it's a breach of trust and possibly illegal, to just reopen the account and charge me for the order without my authorization.

Product or Service Mentioned: Omega Xl Pills.

Reason of review: Order processing issue.

Preferred solution: Full refund.

Review #588139 is a subjective opinion of

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Anonymous
#985140

While I was browsing the web about this same situation me and my wife have endured during the past week. I find it very disturbing that the makers of Omega XL and it's representatives are pushing this product -- when you call in to cancel your order.

I will be doing some more investigative research on this, thanks for posting this. Please follow up on what I find about similar situations that customers have about this ongoing problem.

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Anonymous
#942999

First rep could not locate my name in the system. There were chickens making all sorts of noise in the background.

I asked what the noise was and he told me it was his ringtone. I kid u not. I asked where he was and he said the Phillipines.

Still getting the bottles after 4 calls. Very frustrating to deal with.

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