Omega Xl's reply to:

Omega Xl - 4 days and still no refund

Thank you for your review. After reviewing the account in question, we acknowledge the attempts made to contact us. We have been experiencing an increased volume of customer requests and apologize for any delays in providing a timely response. Our Buy One Get One Free promotion of two (2) bottles of OmegaXL included membership in our convenient auto-shipment program that could be canceled at any time and acceptance of the terms of the promotion was required in order to receive the buy one get one free offer. After receiving your complaint, we attempted to contact you on July 29, 2020 about your experiences with us but unfortunately were unsuccessful. We have sent an email confirming your account has been canceled and a refund (minus shipping and handling) submitted. Please allow up to 1-3 business days for processing. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. Our goal is to provide excellent customer service to all customers. We take our customer’s comments seriously and appreciate the feedback shared.
author's review
ID
#2084492 Review #2084492 is a subjective opinion of poster.
Product
Omega Xl Subscription
Loss
$75
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website.

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company.

Omega Xl - 4 days and still no refund
Omega Xl - 4 days and still no refund

I ordered this product once last month and got signed up for a subscription I never physically signed up for. On July 24th $74.93 was taken out of my account for a prescription I never purchased. As soon as I noticed I sent an order cancellation but I had been been fours days and I have yet to get any email in regard to my order being canceled and a refund being issued.

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Omega Xl's reply to:

Omega Xl - I want to cancel my montly subscription

Thank you for your review, while reviewing your account we noticed that your order was placed online. As mentioned in our Terms and Conditions that would have been acknowledged at the time of purchase, the monthly shipments could be stopped at any time. We attempted to contact you and unfortunately, we were unable to reach you. As advised on our voicemail your account has been canceled and there will be no further charges. Refunds totaling the amount of $119.85 have been submitted as per our 90-day money-back guarantee. Please allow 2-3 business days for processing. Ultimately, your financial institution will determine when you see the refunds. We strive to deliver excellent customer service. If you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
author's review
ID
#1715130 Review #1715130 is a subjective opinion of poster.
Product
Omega Xl Subscription
Reason of review
Access/ activation issues
Loss
$45
Preferred solution
Full refund

I want to cancel my montly subscription; because I only order this omega xl; one time And I don’t authorize you take out the monthly amount of my card.

I would like your cancel my monthly subscription. Thanks.

I write too a customer service or support@omega XL. Thanks

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Omega Xl's reply to:

Omega Xl - Need to cancel

Thank you for your review, we are happy to have been able to speak with you on 1/30/19. We strive to deliver excellent customer service. As advised in our conversation we have processed cancellation of your account on 1/30/19 as per your request. Please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
author's review
ID
#1458702 Review #1458702 is a subjective opinion of poster.
Product
Omega Xl Subscription
Reason of review
Poor customer service

How do I cancel my order since customer service phone number does not pick up. I am going away for a couple of months so need to cancel.

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Omega Xl's reply to:

Omega Xl - Inconforme

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. As advised in our voicemail your account was cancelled on 01/21/19 and there will be no further charges. Should you have any further concerns feel free to contact us at 1-800-607-0419 and one of our agents will be more than happy to assist you.
author's review
ID
#1450749 Review #1450749 is a subjective opinion of poster.
Product
Omega Xl Subscription

No he autorizado envíos automáticos la empieza los está haciendo y los están cargando a mi cuenta.

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Omega Xl's reply to:

Omega Xl - Initially it worked!

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. Your account has been cancelled and there will be no further charges. Should you have any further concerns feel free to contact us at 1-800-607-0419 and one of our agents will be more than happy to assist you.
author's review
ID
#1440910 Review #1440910 is a subjective opinion of poster.
Product
Omega Xl Subscription
Reason of review
Torn meniscus

My name is Luis Diaz and my place of residence is

185 E. 206 St Apt. A

Bronx, New York 10458.

I developed a Torn meniscus (among other things) on my right knee and the pill really don't help much anymore. Therefore I would like to cancel my subscription to Omega XL effective immediately.

Ps. Please sent confirmation.

Thank you

Luis Ibrahim Diaz

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Omega Xl's reply to:

Omega Xl - I found a higher amount DHA/EPA in another fish oil supplement.

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. Your account has been cancelled effective September 17th 2018 and a refund, minus shipping and handling, of $39.95 has been submitted, please allow 2-3 business days for processing. Should you have any further concerns feel free to contact us at 1-800-607-0419 and one of our agents will be more than happy to assist you.



author's review
ID
#1354847 Review #1354847 is a subjective opinion of poster.
Product
Omega Xl Subscription
Reason of review
Return, Exchange or Cancellation Policy
Loss
$45
Preferred solution
Full refund

Omega XL comes with a 90-day refund policy, and I am within the 90-day period ...I do not want any charges on my credit card. I do not want to try a sample of this product and wish to cancel any "auto ship" I may be enrolled in.

Please do not ship me anymore bottles. I would like to initiate a return and ask for a refund, without any wear down tactics.

Please do not make me file complaints with the post office, BBB and my credit card company. If I have to I will cancel my existing card and request a new card due to fraudulent charges.

Kind Regards,

Unhappy in Dana Point, California

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Omega Xl's reply to:

Omega Xl - Cancel subscription.

Thank you for your review and we are glad we were able to assist you via e-mail on June 27th, 2018. We strive to deliver excellent customer service. Rest assured that your account was cancelled. We thank you for being part of the OmegaXL family.

author's review
ID
#1290122 Review #1290122 is a subjective opinion of poster.
Product
Omega Xl Subscription
Reason of review
No longer need
Preferred solution
Cancel Subscription

Name is Annie Villalba, I would like to cancel my subscription. Please contact me via email at emilysanchez830@gmail.com.

Name is Annie Villalba, I would like to cancel my subscription. Please contact me via email at emilysanchez830@gmail.com. Name is Annie Villalba, I would like to cancel my subscription. Please contact me via email at emilysanchez830@gmail.com.

Name is Annie Villalba, I would like to cancel my subscription. Please contact me via email at emilysanchez830@gmail.com. Name is Annie Villalba, I would like to cancel my subscription. Please contact me via email at emilysanchez830@gmail.com.

Name is Annie Villalba, I would like to cancel my subscription. Please contact me via email at emilysanchez830@gmail.com.

Name is Annie Villalba, I would like to cancel my subscription. Please contact me via email at emilysanchez830@gmail.com.

Thank you

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Omega XL has allowed me to be much more flexible

I am a hair dresser; my hands are very important to me. I was hardly able to do my job because I was struggling so much with my hand. OmegaXL has helped to relieve the discomfort; I am now back to working full time.
View full review
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  • OmegaXL Sponsored
Verified customer
ID
#1096958 Review #1096958 is a subjective opinion of poster.
Location
Fairmont, North Carolina
Product
Omega Xl Subscription
Pros
  • Results of the product
Reason of review
Good quality
Omega Xl's reply to:

Omega Xl - Over charged three times had to wait to long hurt bad while waiting order

Thank you for your review, we are happy to have been able to speak with you on May 22, 2017 and May 23, 2017; to follow-up. We strive to deliver excellent customer service. As advised in our conversation we have applied your 90 Day Money Back Guarantee and issued refunds to both of your opened accounts. Please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
author's review
ID
#1049541 Review #1049541 is a subjective opinion of poster.
Product
Omega Xl Subscription
Reason of review
Pricing issue

Overcharge agreement s not kept we where supposed to be changed 60 the shipping for two bottles from my husbands acount monthly they took out 89 the another almost 97 and i dont know what they or going to take out of mine they kept saying the order was lost they said i would get a forty dollar check for recommending my husband they keep losing both our oders i want the two taken out of my account also for me 66 on the 28 of each mouth they said it was a special deal for people that caught the made there orders at that time and we told them we couldnt affo the new deals they where trying to make so i said ok forget the 40 check and forget the heart health my husband was supposed to get on the order he first made we where hurting bad and just wanted our bottles for the price they promise and they kept on changing stuff now its making our bills behind . Once it gets in your system and starts to work they hold back the bottle s and it hurts worse

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Omega Xl Products and Services Reviews

Product or Service Reviews
Pills  4.1 375
Supplement  4.0 75
Shipping Service  1.0 6
Customer Care  16
Referral Program  4.3 1
Omega Xl's reply to:

Omega Xl - Unsatisfied

Your order was placed via our website. In order to enter the order there, it is necessary to both check the “Terms and Conditions” box and to click the “Place Order” button. These are immediately adjacent to the place order section in large, readable font that explains that you are initiating automatic shipments which you are free to cancel at any time. As you asked, your order has been canceled, and we have issued a refund for your second order.
author's review
ID
#991991 Review #991991 is a subjective opinion of poster.
Product
Omega Xl Subscription
Cons
  • Put on hold only to be brought back to another sales pitch
  • Feel company is dishonest with reordering practices
Reason of review
Problems with payment
Loss
$97
Preferred solution
Full refund

i ordered Omega XL in the middle of December 2016. It is now January 16, 2017 and has been impossible for me to take all or even half of what I received with the order.

So, I have no opinion to the clam that it helps on joint pain or not. But, I had a problem with the company GREATHEALTHWORKS (.com). They automatically sent out another $96.85 order and tapped my created card! I did not authorize any automatic reorder.

After contacting them they said it was stated in check form that the order would be automatically renewed. I did not check any box to okay this type of transaction. WATCH OUT! Could happen to YOU!

DO NOT to any company AUTHORIZE AUTO REORDER. UNSAFE PRACTICE!

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