Product: Omega Xl Shipping Service Clear all filters (5 of 5 reviews match)
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Thank you for your review, we are happy to have been able to speak with you on 2/27/19. We strive to deliver excellent customer service. We are glad we were able address all of your concerns regarding your account. As discussed you will continue receiving our...
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Review
#1479697 Review #1479697 is a subjective opinion of poster.
Service
Omega Xl Shipping Service
Omega Xl's reply to:

Omega Xl - Trying to find out about a order I placed last week

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. As advised in our voicemail, please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
Review
#1102087 Review #1102087 is a subjective opinion of poster.
Service
Omega Xl Shipping Service
Reason of review
Order processing issue

The order was placed last Friday my name is Lyndon Mapp mailing address is 1601 Expedition Drive Williamstown New Jersey 08094

Omega Xl's reply to:

Omega Xl - I HAVE TWO BOTTLES TO RETURN

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. As advised in our voicemail we have applied your 90 Day Money Back Guarantee and issued a refund. You do not need to return the product to us. Please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be more than happy to assist you.
Review
#1048692 Review #1048692 is a subjective opinion of poster.
Service
Omega Xl Shipping Service
Reason of review
Return, Exchange or Cancellation Policy

I live on a low income and ive called at least six times and asked for two return labels and i havent yet received them. I didnt want them sent automatically and I told the man that i couldnt afford it. I like the product but i want to return the bottles Diane Mosier

Omega Xl - Crooks!

Absolutley ridiculous. Just a money making scam, pile of ***. I placed an order in September 2016 In December 2016 the shipment didn't show up! I called to find out what happened, thinking maybe it was delayed due to the holidays and to discontinue my order. The representative I spoke with ensured me that it was on the way as was the January shipment and that he would cancel following shipments but he would send a free bottle for February to make sure we wanted to stop it. He was to give me a $30 refund at that time and the rest of the refund later when I was to call back in February 2017 and he gave me his extension (which *** like I threw out). He ensured me it was within the 90 days (not sure how he calculated that, nor do I know why he didn't give me the full refund then.) If I had known I would have stopped everything then, never fooled around with the "free" bottle and calling back in February. Might have known that sounded sketchy. I hung up the phone with him and approximately 10 minutes later, he returned my call just to confirm that "I would get what I was promised." What a joke! Luckily for me I sent an email in January 'just in case' to make sure it was cancelled. Apparently he didn't cancel anything in December, it was only cancelled by my email in January. Then of course when I phoned about the refund in February, like I was told to do, I was told it was outside of the 90 days!!!! BUT in December he told me it was within the 90 days. The lady I spoke with in February said he hadn't made any notes of that and for some reason my order had been on hold (which nobody requested). So I guess that's why the order was delayed in December? She also said that if an order is on hold the 90 day time frame may be extended, but for some reason that don't apply to me!! However, as a "courtsey" they would apply a $50 refund. She also stated that there are only about 40 employees there and the manager knows who the first representative is. I called again in February asking to speak with him and was told that it is not possible. They cannot transfer the call. A company like this cannot transfer calls?! So after wasting nearly $400 canadian dollars on this *** that did nothing to improve any health condition I get about $80 refund when I was "PROMISED" a complete one. Also, to ship to Canada we have to pay the exchange rate but when it arrived it said it was shipped from Ontario!! What a bunch of crooks. Never ever again.
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Review
#1012158 Review #1012158 is a subjective opinion of poster.
Service
Omega Xl Shipping Service
Reason of review
multiple of these
Loss
$400
Preferred solution
Full refund
Omega Xl's reply to:

Omega Xl - Shipping Service Review

We do not have an account under the name that accompanied your complaint. As you indicated that this was done for your parent, it is necessary for us to have his name in order to review the facts. If you wish to address this issue with us, we recommend calling the service professionals in our Customer Advocacy Group at 1-800-607-0419.
Review
#991309 Review #991309 is a subjective opinion of poster.
Service
Omega Xl Shipping Service
Reason of review
Order processing issue

You people are a rip off yiu charged my dad $49.99 and never shipped the product. Your customer service called him numerous times stressing him iut asking if he was interested in the product.

Yeck he hasnt received it. Yiu charged hus account in December. My dad had a stroke May 18, 2016, ny mom passed May 19, 2016, dad had a cervical fusion neck surgery August 12, 1016 ,so he did not need the extra pressue from yiu people calling, and refusimg to send the product. You have celebritirs B.

Underwoo, and Bishop Martin on yiur show, but do they read the complaints. I will definitely contact the Attorney General office , and the BBB. I never ordered this for myself,but rrad yiur reviews and few years ago.

I will be calking my dad bank so they can reverse the charges, something yiu may never do. You should be ashame ripping off seniors BEREFT 562 16 8392

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