Reply by Omega Xl

Thank you for your feedback about Omega XL. We have hundreds of thousands of satisfied customers and regret that you had a bad customer service experience.
It appears that the customer service agent on duty may not have correctly handled the disposition of your call. Our agents are trained to cancel an account upon the customer’s request following efforts to retain a customer. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
Bradenton, Florida
1 comment

Ordered product from Larry King infomercial. Found out the product was old.

Now I am trying to get off the monthly reorder plan and get a refund. They are trying to get me off the phone with out refunding the money for shipping and handling and my refund. Period. Bad company/Bad product.

I am still on hold with this guy trying to give me other products in lieu of refund. Will have to call the credit card company and better business bureau. He tells me he guarantees me that they will not refund my shipping costs.

I told him it's not my fault the product is old and we wouldn't even be having this conversation if they did not have an inferior product. Actually, I don't think they care.

Reason of review: Bad quality.

Preferred solution: Full refund.

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Butler, Pennsylvania, United States #929776

Is there a code on your bottle with the date of manufacture? If so, u should insist on taking photo and sending to all the emails of the company(ies) u can find!! I'd be curious if they will respond to that email.