Product: Omega Xl Pills Clear all filters (372 of 372 reviews match)
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Omega Xl's reply to:

Omega Xl in Bedminster, New Jersey - Easy to order, nearly impossible to cancel

Thank you for your feedback about Omega XL. We have hundreds of thousands of satisfied customers and regret that you had a bad customer service experience.
It appears that the customer service agent on duty may not have correctly handled the disposition of your call. Our agents are trained to cancel an account upon the customer’s request following efforts to retain a customer. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
Review
#593022 Review #593022 is a subjective opinion of poster.
Product
Omega Xl Pills
Cons
  • Cancellation process
Reason of review
Poor customer service

I have an arthritic wrist from a break 20 years ago, so my wife ordered me Omega XL for Christmas 2014. I followed the instructions to the letter and after three bottles, no change in the condition. I actually felt like it was giving me heartburn at times.

I called 2/9/15 to cancel. I was on hold for 15 minutes before "my best friend Ruth" picked up. She obviously zabasearched my name and began to mention where I'm from and believe or not she lived there too! Such a small world... I didn't engage in smalltalk... I called to cancel.

She was belligerent and would not accept the cancellation. I was calling to cancel the auto-ship, but she informed me of the money-back guarantee. I reacted quickly and directed the conversation down that path. Regardless of what I said she kept trying to sell me more product! I told her that I am frustrated with her and asked if she's cancelling my "subscription" or not and refunding the dollars invested. After another 5 or so minutes of sales pitches from "my personal customer care" extolling the virtues of Omega XL ("You know Larry King and many other celebrities have great results with the product" she said...Maybe if I had kept her on the phone longer, she would have told me that the same Larry King helped Sandy Koufax's arthritic shoulder with Omega XL) It's a complete BS operation.

She said that two credits would hit the credit card in 3 to 4 weeks. I suspect that I will need to call the credit card company to dispute the charges.

Omega Xl's reply to:

Omega Xl in Pennsylvania - The product is not the same as it was.

We appreciate receiving your feedback. Omega XL is a marine oil sourced from the pristine waters of New Zealand, among the purest in the world. We rarely have customers complain that our product smells like fish oil and regret your customer experience. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. Thank you again for your feedback and we look forward to hearing from you.
Review
#547988 Review #547988 is a subjective opinion of poster.
Product
Omega Xl Pills
Reason of review
Damaged or defective
Loss
$85

I've been taking the Omega XL for several months now. The third bottle I ordered wasn't coated and the smell of fish was nasty.

I called and they did send me another bottle. These were coated but it still had an odor of fish. I ordered the 300 capsule bottle and have been taking four a day. It really hasn't helped my arthritis at all.

My cholesterol is lower but my triglycerides are still really high. I won't be ordering any more because it is quite costly.

I am going back to Icelandic omega 3 that is sold in health food stores and some drug stores. I is a good product and you never have the after taste of fish.

Omega Xl's reply to:

Omega XL does NOT work & hard getting $ back

We appreciate your feedback about Omega XL. We regret that you had a bad customer experience. We handle hundreds of thousands of calls a month and, like many companies, we experience heightened call volumes at certain peak times. We maintain an A rating with the Better Business Bureau and take pride in our customer service. Please contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. Thank you again for your feedback and we look forward to hearing from you.
Review
#553541 Review #553541 is a subjective opinion of poster.
Product
Omega Xl Pills
Reason of review
Poor customer service
Loss
$90

I tried this product for 3 months. They kept pushing me to try for an extended period of time and promising they would reimburse me if it didn't help me.

The sales people are extremely pushy. Because they told me to keep trying and that they would fully credit my account if it did not work after 3 months I continued taking the pills. I was on the pills for a tendon condition in my right thumb.

They put you on hold forever, and then keep talking and talking making it impossible to get your money back. HORRIBLE customer service.

I hate those people. They must be stopped.

Omega Xl's reply to:

Omega Xl in Brooklyn, New York - Good pill but bad service

As you have chosen to remain anonymous it is not possible for us to provide the service you have requested. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#562968 Review #562968 is a subjective opinion of poster.
Product
Omega Xl Pills
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund

they took out over a thousand dollars out of my account and its like ***. i just looked at my account and they are constantly taking more and more money out of my account so ladies and gentlemen the best way to stop this is to cancel the automatic omega xl on yur bank account> -.-terrible service if ive known this before i wud of never called and order> dont get me wrong the pill works great but its not right for them to be taking money out of peoples accpunt so omega xl please cancel all automatic shipment is not we are going to have a problem with these bad reviews no one will never buy from you and your buisness will be on the news!!!!! and shut down!!!

Omega Xl's reply to:

Omega Xl in Tucker, Georgia - I Dare You To Cancel Your Order!

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#479578 Review #479578 is a subjective opinion of poster.
Product
Omega Xl Pills
Loss
$97
Tags
  • Debit charges

I too, like many others, ordered this product and received my first months supply. After taking the pills for three weeks, I was called by the company to verify an auto ship of another month's supply.

On March 4, I told the rep that I was not pleased with the results and that my doctors had told me that the product was rubbish. I declined further shipments. On March 15, my debit card was hit for 96.85 by this company. I called and was told that I had to wait two months for my refund.

Essentially, she said that is how they handled cancelled customers and it was their company policy. Do not - DO NOT fall for their "lab reports" and "celebrity endorsements" It is all bogus!

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. As advised in our voicemail your account has been cancelled and there will be no further charges. A refund of $69.98 for the order processed on...
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Review
#1519431 Review #1519431 is a subjective opinion of poster.
Product
Omega Xl Pills
Omega Xl's reply to:

Omega Xl - Pills Review from Tampa, Florida

Our agents are trained to make an effort to retain customers, but to follow the customer’s directions should those efforts not be productive. Certainly, no one is permitted to refuse to cancel your order. We would like to help with the difficulty you are experiencing. Unfortunately, we are unable to do so because you have not told us who you are. We recommend contacting our specialized Customer Advocacy Group at 1 800-607-0419, or cagsupport@greathealthworks.com.
Review
#617097 Review #617097 is a subjective opinion of poster.
Product
Omega Xl Pills
Reason of review
Bad quality

I originally order this product after seeing the commercial, of consumers talking about how the product had helped with various health concerns and thought I would give it a try since I was experiencing joint pain and only needed to pay ( 4.95) for S/H . I am not receiving any benefits from this product, and decided to cancel, however,I am having a very hard time w/ cancelling, not to mention the amount of money this product is costing me each month. At any rate i am very in-happy, and do not understand why this company is refusing/ and making it hard to cancel.

Thank you for your review, we are happy to have been able to speak with you on 3/5/19. We strive to deliver excellent customer service. We are glad we were able address all of your concerns regarding your account. As discussed you will continue receiving our product...
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Review
#1485928 Review #1485928 is a subjective opinion of poster.
Product
Omega Xl Pills
Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. Your account was cancelled on 01/10/19 and there will be no further charges. Should you have any further concerns feel free to contact us at...
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Review
#1441071 Review #1441071 is a subjective opinion of poster.
Product
Omega Xl Pills
Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. As advised in our voicemail your account has been cancelled and there will be no further charges. A refund of $41.95 for the order processed on...
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Review
#1456368 Review #1456368 is a subjective opinion of poster.
Product
Omega Xl Pills