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Product: Omega Xl Customer Care Clear all filters (13 of 13 reviews match)
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Omega Xl's reply to:

Thank you for your review and we are glad we were able to assist you via e-mail on June 26th, 2017. We strive to deliver excellent customer service. Rest assured that your account was cancelled. . We thank you for being part of the OmegaXL family.
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Omega Xl Customer Care
#1066101
Omega Xl's reply to:

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. As advised in our voicemail, please feel free to contact us at 1-800-607-0419 should you have any further concerns and one of our agents will be...
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Product
Omega Xl Customer Care
#1047662
Thank you for your review and we are glad we were able to speak with you on May 1st, 2017. Rest assured that your account was cancelled and your refund submitted, as discussed. We thank you for being part of the OmegaXL family.
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Product
Omega Xl Customer Care
#1040790
Omega Xl's reply to:

Thank you for your review, unfortunately we were unable to locate an account with the information provided. We strive to deliver excellent customer service. Please feel free to contact us at 1-800-607-0419 and one of our agents will be more than happy to assist you.
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Product
Omega Xl Customer Care
#1039164
Omega Xl's reply to:

Great HealthWorks fulfills hundreds of thousands of orders each month and resolves complaints promptly and satisfactorily. We regret to learn of the misunderstanding you seem to have experienced. The service professionals in our Customer Advocacy Group have reviewed...
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Product
Omega Xl Customer Care
#999788
Omega Xl's reply to:

On January 19, 2017 you were contacted by the service professionals in our Customer Advocacy Group. They explained that the “charge” you were concerned with was not a debit to your parent’s account, but a credit – a refund of his initial order. That order was not...
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Product
Omega Xl Customer Care
#993195
Omega Xl's reply to:

Thank you for calling this matter to our attention. We have issued refunds to your Visa account totaling $ 118.90. Because Dietary Supplements do require an extended period to be effective, we encourage our customers to continue using Omega XL for the full 90 day...
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Product
Omega Xl Customer Care
I didn't like
  • Continued to charge me after cancellation
  • Forced to continue with product
  • Not offered money back guarantee
#953809
Omega Xl's reply to:

The service professionals in our Customer Advocacy Group contacted you and explained that on Thursday, October 6, because our region was under a Hurricane Warning, our office was closed. As you requested, your account has been closed.
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Product
Omega Xl Customer Care
#933198
Omega Xl's reply to:

As explained during your initial sales call, help is available by calling our Customer Service department at 1-800-488-8082. This number is printed on the product label. It appears that you called our sales staff by dialing the advertised sales phone number rather...
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Omega Xl Stanley, North Dakota
Product
Omega Xl Customer Care
I didn't like
  • Shipments coming too quickly
  • Customer service
  • Cancellation process
#913771
Omega Xl's reply to:

You entered your initial order online. To place the order you were required to click on a button confirming that you understood the terms of the sale. The terms of the sale are explained in an easy to read, large font explaining that you were commencing monthly...
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Omega Xl Saugerties, New York
Product
Omega Xl Customer Care
#900764