Reply by Omega Xl

Thank you for your feedback about Omega XL. We have hundreds of thousands of satisfied customers and regret that you had a bad customer service experience.
It appears that the customer service agent on duty may not have correctly handled the disposition of your call. Our agents are trained to cancel an account upon the customer’s request following efforts to retain a customer. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
Author's
Plymouth, Massachusetts
3K views
1 comment

I decided to try the Omega XL product and consequently bought the product. Unfortunately when they kept sending me the product and billing my credit card it was much more than I wanted or needed.

I called Omega and told them to stop sending the product and they agreed. They even called back and left a message on my phone machine saying they would stop sending the product and post a refund back to my card. They didn't.

The next month they sent me another box of their product, Omega XL and billed my credit card again. Obviously I can't trust them and therefore have blocked them from my credit card.

So now I'm disputing the charge.

Next step will be the Attorney General's office.

Reason of review: Problems with payment.

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Comments

Anonymous
Sebastian, Florida, United States #935669

Seems like OXL has a problem getting people to understand cancel or refund after reading all the lousy reviews. Except of course the ones made by the company reps who it appears monitor this website.

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