Reply by Omega Xl

You entered your initial order online. To place the order you were required to click on a button confirming that you understood the terms of the sale. The terms of the sale are explained in an easy to read, large font explaining that you were commencing monthly shipments which you were welcome to alter or cancel at any time.
Under the terms of our 90 Day Money Back Guarantee, on August 15, 2016, your Visa account was refunded a total of $ 118.80 for both of your orders. The service professionals in our Customer Advocacy Group called you to let you know this, but they were only able to leave a message, as you were not available.
Saugerties, New York

I was a happy customer until they charged my card the next month without my okay. They said I signed up for automatic shipment which I do not remember seeing or I would remember.

Sketchy. I have asked for a full refund for both the second order to my card and the original order. I will not be doing business with this company. And by the way they don't honor their word about how many days it takes for a refund.

I was told three day and I have been waiting a week and still have to wait more.

I have called them three time and I was told today they would be expediting my refund. Yeah right.

Product or Service Mentioned: Omega Xl Customer Care.

Reason of review: Poor customer service.

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