Omega Xl - Review in Drug Stores and Drugs category from Las Vegas, Nevada

Prior to taking OmegaXL, I thought I would have to change careers. My job requires a lot of physical work. I saw the info commercial on television and I was like what do I have to lose the company would give me back my money. I decide to try it. By taking OmegaXL, it has helped to reduce the pain in my back. Now, I am able to do my job with less pain.
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Verified customer
ID
#875630 Review #875630 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Reason of review
Good quality
Omega Xl's reply to:

Omega Xl - Product is OK but if you have a problem like I di they will basically cheat you out of your money refusing make good on your complaint.

Please accept our apology for your experience with our staff. Be assured that it is not our policy to charge for replacing a damaged shipment. The poor service you received is being addressed with the agent responsible.
The service professionals in our Customer Advocacy Group contacted you via the email address you sent and you advised them that you have since spoken to one of our reps and your order has been replaced without charge. You indicated that you are satisfied with the service that you have now received. Should you need any assistance in the future, please don’t hesitate to contact them again, at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
ID
#690705 Review #690705 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Deliver product or service ordered

Do not order from these people, I ordered the product as It was OK, I mean I could order other fish oil supplements that are just as good, however my complaint is this.

I ordered two bottle, they arrived but the heat must have fused the gelatin capsules together making it impossible for me to separate and take the two pills a day that I take, they would simply split apart and leave the stink of fish over my finger.

I called them and they offered me a discounted price on two new bottles, wtf, I said no I would like to send them back and have two replacement bottles, well back and forth with some *** operator that went to an *** supervisor and on and on. It was like they were mentally challenged or something.

In the end the operator came back and said they could only send me 1 bottle. I will never order from these thieves ever again and I would certainly hope that neither do you. Try Krill from Alaska, that product works as well.

Omega Xl's reply to:

Omega Xl - I was put on auto-ship without notice

We regret that there may have been a misunderstanding when you placed your initial order. It is not our intention to ship additional or unwanted product to customers, and we apologize for any inconvenience. Our policy is to process refunds quickly, however, the banking system does require up to 3 days to post a refund to an account. Because your post is anonymous we are unable to look further into the information you posted to review your telephone communications with our customer service team in order to address any issues with the individuals who took your call. If you would like to provide such information so we can look further into the matter, please contact the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
ID
#652910 Review #652910 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$250

Im very pissed, i never agreed to have the product auto ship after the first purchase..I explained i wanted to try the product before re ordering..I received a huge charge on my debit card from this company. I spoke to a representative & demanded a supervisor, after 30 mins of him saying he is sorry & let me let him help me..i was getting more upset..The supervisor was nice but first stated it would take 30 days for my refund & i explained to her I need my money & it was for a bill, she then said it would take 3 days.My bank account is over drafted due to all this..Its shouldn't even take 3 days..Im reporting it to a higher source

5 comments
Anonymous
#1016427

It's amazing that even after canceling cards and accounts in order to prevent a company from fraudulent orders, they can continue auto billing and you still owe, even when you alert the card co. Or bank of the problem.

You must fix the problem with ordering company. This happend on a different order from a different company. I learned my lesson to "Never Buy" if there is a chance of auto billing ! Thank you all for posting that this has happened to you with this product.

"I will not be ordering". I'm supprised the FTC and DOJ have not ordered a stop to any and all of this kind of business practice. Also, notice where ever this practice occurs, the consumer ALWAYS experiences, auto ship and auto bill is next to impossible to stop and customer service fails to remedy, fails to answer or return calls, but they succeed in taking the first initial order. Also notice that the websites don't offer stop service, or that they experience it not working !

I'm glad I read through 3 months of reviews here before ordering.

I will avoid now ! Thanks Pissed Consumer for this platform !

Anonymous
#998967

I went through same thing there rip offs at that pills don't work

Anonymous
#997735

Just report your debit card stolen or lost and ask your bank to issue a new debit card number. I have done this before and they can no longer charge your account.

This will help only if you gave them a debit card.

I recommend if you purchase online to use only a actual credit card not a debit. Credit cards can be reversed.

Anonymous
#997425

Auto drafts can still hit the account even if it's been closed. Disagreements with companies must be resolved in order to stop an auto draft. I learned this from personal experience.

Anonymous
#997382

If that ever happens again cancel your account, credit card right away and then they can't charge your account anymore. Good luck.

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Contact Omega Xl Customer Service

Website:
www.omegaxl.com
Mailing Address:
4150 Sw 28th Way
Fort Lauderdale, Florida 33312
United States
Phone:
(800) 488-8082
Contact Omega Xl Customer Service

Omega Xl Products and Services Reviews

Product or Service Reviews
Pills  4.1 377
Customer Care  1.8 17
Supplement  4.1 74
Subscription  2.7 9
Shipping Service  1.0 6

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