Reply by Omega Xl

Thank you for your feedback about Omega XL. We have hundreds of thousands of satisfied customers and regret that you had a bad customer service experience.
It appears that the customer service agent on duty may not have correctly handled the disposition of your call. Our agents are trained to cancel an account upon the customer’s request following efforts to retain a customer. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. Thank you again for your feedback and we look forward to hearing from you.

I called into the line to get the SPECIAL that was broadcast. I explained to the representative on the line that I only wanted to TRY this product and see if the benefits were any better than the ones I already get at Wal-mart!

I was told that I would only be charged for the Special and if I did not want the monthly special to call back. This was AFTER they had my charge information! I told them right then....NO. I do not want to have to call back in.

And if I do, just cancel the order NOW!!! Do not even charge my card. I was told I would not be charged any future charges.

But they charged my card for another order now for October! What a bunch of crooks!!!

Reason of review: Problems with payment.

Monetary Loss: $89.

Preferred solution: Full refund.

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