Reply by Omega Xl

We’re sorry to learn that you had so much difficulty trying to reach us. We are aware that wait times may be long on some days and at certain times, and we are working diligently to remedy this issue. We have determined that you successfully reached our Customer Service staff via email and they responded on June 29, 2015, advising that your account has been cancelled. If you need further assistance or have additional concerns, please contact our customer care professionals in our Customer Advocacy Group at 1-800-607-0419 or at
Wingate, North Carolina

Every time I call they put me on hold for excessive periods of time, especially when it is close to billing time. When I called and wanted to change my billing information they promptly came to the phone, but when I told them I wanted to cancel my subscription, they connected me to a different department, needless to say the other department never came to the phone and after 15 minutes of waiting they sent me to voice mail.

They will put me on hold for 20 -30 minutes or never come to the phone.

One time, after holding 30 minutes someone actually answered and pretended they couldn't hear me then hung up the phone! I have been trying to contact them to cancel my subscription unsuccessfully for 3 months.

Reason of review: Poor customer service.

Monetary Loss: $136.

Preferred solution: Cancel my subscription.

Omega Xl Pros: Product.

Omega Xl Cons: Poor customer service, Cancellation process.

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