Reply by Omega Xl

Resolved
Please contact our customer advocacy department at 1-800-607-0419 ext. 3188. It seems that you may have confused our company with another product you are purchasing. We do not offer a free membership for Omega XL. There would be no need to leave your home as the Omega XL product is shipped direct to consumer. We don’t offer a travel club and we don’t charge $1.95 for any registration fees. Please contact our customer advocacy department so we can properly assist you in handling this matter.
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Lake Villa, Illinois
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My sister called for Omega XL.She thought it would be a help.

The customer rep kept saying she could try free memberships FOR FREE. It's FREE! It's FREE! When I talked to Andrea there, she said they always tell the customer about the programs three times.

But my sister has medical problems and doesn't want to go anywhere too far from our hospital...so why would she try a travel club???? We don't buy much because we don't have much money...so why would she try a buying club? We got the memberships canceled but we lost..we got two $1.95 taken from us for registration fees.

Well, why didn't Omega XL tell my sister that there is a non-refundable fee?I was told the monitor would call me back today with the recording of what my sister said (and what THEY said) but I still haven't heard from anyone!

Reason of review: Poor customer service.

Monetary Loss: $4.

Preferred solution: Full refund.

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