State: Florida City: Lehigh Acres Clear all filters (3 of 703 reviews match)
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Omega Xl's reply to:

Omega Xl Order Review from Lehigh Acres, Florida

The service professionals in our Customer Advocacy Group called you and you indicated that you found the long wait on our customer service telephones to be frustrating. We’re sorry to learn that you had difficulty reaching us. Telephone traffic will be heavy from time to time, and when a customer has this kind of difficulty we recommend communication with us via email. The agent you spoke with has deferred your next order until June 23, 2016 and offered you a future discount, as well. You seemed pleased. We are glad that we have been able to assist you with your requirements. As you were advised, we are increasing our phone staff in an effort to reduce the wait times for the customers that choose to contact us via telephone rather than e-mail.
Review
#809034 Review #809034 is a subjective opinion of poster.
Reason of review
Poor customer service

After contacting GHW online, I was called back by a customer service representative the next day. I appreciated hearing from her so quickly. She was very helpful in suspending my shipments for 3 months, with an option to renew for another 3 months. I was given a discount on them once I begin ordering them again.

The customer service rep was excellent, both personally and professionally. I appreciated the quick and complete response to my issue.

However, the inattention to phone communications is still an issue they should still be addressing. This had been an ongoing problem for more than a year now. I was told they're training new phone reps so maybe this will no longer be an issue.

Omega Xl's reply to:

Omega Xl in Lehigh Acres, Florida - Quick Response and Customer Service

The service professionals in our Customer Advocacy Group called you and you indicated that you found the long wait on our customer service telephones to be frustrating. We’re sorry to learn that you had difficulty reaching us. Telephone traffic will be heavy from time to time, and when a customer has this kind of difficulty we recommend communication with us via email. The agent you spoke with has deferred your next order until June 23, 2016 and offered you a future discount, as well. You seemed pleased. We are glad that we have been able to assist you with your requirements. As you were advised, we are increasing our phone staff in an effort to reduce the wait times for the customers that choose to contact us via telephone rather than e-mail.
Review
#808838 Review #808838 is a subjective opinion of poster.
Pros
  • Quick
  • Quick helpful warm phone response after online chat request
Reason of review
Good customer service
Tags
  • Omega XL truth

I recently wrote a complaint regarding cancelling my Omega XL auto order and credit card authorization. The main problem I had was reaching them by their customer service phone number, after calling numerous times and waiting longer than 10minutes each time, using different options. Finally, I had just written them an online message when I wrote the PissedConsumer complaint.

The next business day, a customer service person called me to settle my problem. I had a supply of bottles piling up and wanted to stop or put everything on hold for 6 months. They were able to do this 3 months at a time, which can be extended, and they gave me a generous discount on the price when I start ordering them again. I was given a direct phone number and the woman was very personable as well as professional and helpful.

We did discuss the phone situation which I have experienced in the past, and I suggested that this was really a bad business situation for them, for new customers as well as old. She said they were training new customer phone reps, and I hope this is the case. Not everyone can or wants to use an online form of communication.

Overall, I was very pleased with the phone experience I had AFTER I had contacted them by online message.

Resolved
Omega Xl's reply to:

Omega Xl in Lehigh Acres, Florida - Waiting to temporarily stop shipment and payment... - Resolved

The service professionals in our Customer Advocacy Group called you and you indicated that you found the long wait on our customer service telephones to be frustrating. We’re sorry to learn that you had difficulty reaching us. Of course, telephone traffic will be heavy from time to time, and when a customer has this kind of difficulty we recommend communication with us via email. The agent you spoke with has deferred your next order until June 23, 2016 and offered you a future discount, as well. You seemed pleased. We hope that we may continue to be of service in the future.
Review
#804778 Review #804778 is a subjective opinion of poster.
Pros
  • Quality of product
Reason of review
Need to stop shipping and auto payment for a while and can't get help after too much time waiting on phone.
Preferred solution
Stop shipment and auto payment from my authorized credit card until I use up my surplus bottles and start ordering it again.

I have spent over 47 minutes waiting on the phone for someone to answer so that I could temporarily stop shipment and the auto deduction from my credit card ASAP. I have just sent GHW customer service this online. I am waiting to see if the online service is better than their phone nonservice.

I LOVE the product, but for various reasons, I have 6 or more of these bottles backed up from previous shipments. I have been using only 1-2 pills a day, even though I realize that 2 should be the minimum. I am retired now and can't really afford paying for these supplements every month when I don't need them. I intend to start using them again in the future, but right now I need GHW to stop the shipments and the charges on my previously authorized credit card. At this point, I am not that positive that GHW will even respond to my online request.

I hope this problem is handled as well as the last one was handled and then I will certainly write a follow-up review praising GHW's online customer service. The phone service is terrible, and has been for years, even when I clicked on the option to order more of the product. No phone # should be listed if there is such poor service available. It is like false advertising, and this high quality product should be above that. Integrity and consistent good service is the key to ongoing success...

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Great HealthWorks
4150 Sw 28th Way
FORT LAUDERDALE, FL 33312
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