I have an arthritic wrist from a break 20 years ago, so my wife ordered me Omega XL for Christmas 2014. I followed the instructions to the letter and after three bottles, no change in the condition. I actually felt like it was giving me heartburn at times.
I called 2/9/15 to cancel. I was on hold for 15 minutes before "my best friend Ruth" picked up. She obviously zabasearched my name and began to mention where I'm from and believe or not she lived there too! Such a small world... I didn't engage in smalltalk... I called to cancel.
She was belligerent and would not accept the cancellation. I was calling to cancel the auto-ship, but she informed me of the money-back guarantee. I reacted quickly and directed the conversation down that path. Regardless of what I said she kept trying to sell me more product! I told her that I am frustrated with her and asked if she's cancelling my "subscription" or not and refunding the dollars invested. After another 5 or so minutes of sales pitches from "my personal customer care" extolling the virtues of Omega XL ("You know Larry King and many other celebrities have great results with the product" she said...Maybe if I had kept her on the phone longer, she would have told me that the same Larry King helped Sandy Koufax's arthritic shoulder with Omega XL) It's a complete BS operation.
She said that two credits would hit the credit card in 3 to 4 weeks. I suspect that I will need to call the credit card company to dispute the charges.
Product or Service Mentioned: Omega Xl Pills.
Reason of review: Poor customer service.
I didn't like: Cancellation process.