Omega Xl's reply to:

False Advertising and Adverse Event | Omega Xl review

We have reviewed your complaint with our media department and we find that our commercials do not advise you to take one gelcap per day. We advise all new customers to begin by taking 4 capsules per day and our bottle label recommends 2 to 6 capsules per day. Omega XL has hundreds of thousands of satisfied customers who continue to order our product every month. We would like to review and address your concerns in detail, but you have chosen to remain anonymous, so that isn’t possible. We recommend that you contact the service professionals in our Customer Advocacy Group at 1-800-607-0419 or email them at cagsupport@greathealthworks.com.
Review
#636242 Review #636242 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

After seeing the ad with Larry King, decided to order. The ad confirmed one small tab once daily.

On receiving the first shipment the first piece of paper with a RED Stop sign stated that in order to maximum relief at least 4 tabs for the first 30 days. Within days I noticed a second charge on my account and a box arrived in the next 2 days. I called customer service and you immediately get put on a hold with an average wait time of 90 plus minutes. I finally got through and insisted to speak to a supervisor as I considered the ad to be "False Advertising".

It took a while to convince the customer service rep of the seriousness of the company's claim and its repercussions. I informed the rep that I will be contacting the FDA for "False Advertising" and it did not take too long after that to get a "FULL and COMPLETE REFUND".

In the meantime I developed small joint pain in the hands, and the once I stopped taking the tablets is when I was pain free.

I still intend to file an adverse event with FDA. Its usually the company who should handle such a complaint but I am not going to wait around for hours to file my complaint.

Omega Xl's reply to:

Review from Philadelphia, Pennsylvania | Omega Xl review

We appreciate receiving your feedback. We have hundreds of thousands of satisfied customers and regret you had a bad experience with our customer service department.
When our orders are processed, they are fulfilled right away. We take our customer service very seriously. We welcome the opportunity to regain your trust and perhaps serve you better in the future. Please feel free to contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
Review
#558740 Review #558740 is a subjective opinion of poster.

I ordered the Omega XL at 1:00am. I changed my mind in the morning after reading a bunch of bad complaints about the product not working.

I called customer service at 9 o'clock in the morning when it opened. Not only was I put on hold for 18 minutes... I was told that I will have to receive the product in 3 to 5 days in order to send it back for a refund as it is too late that the orders ship out at 6:00am. What a bunch of BS.

What a horrible company to deal with. Customer service is terrible do not order from them ever.

Omega Xl's reply to:

Omega XL does NOT work & hard getting $ back

We appreciate your feedback about Omega XL. We regret that you had a bad customer experience. We handle hundreds of thousands of calls a month and, like many companies, we experience heightened call volumes at certain peak times. We maintain an A rating with the Better Business Bureau and take pride in our customer service. Please contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. Thank you again for your feedback and we look forward to hearing from you.
Review
#553541 Review #553541 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$90

I tried this product for 3 months. They kept pushing me to try for an extended period of time and promising they would reimburse me if it didn't help me.

The sales people are extremely pushy. Because they told me to keep trying and that they would fully credit my account if it did not work after 3 months I continued taking the pills. I was on the pills for a tendon condition in my right thumb.

They put you on hold forever, and then keep talking and talking making it impossible to get your money back. HORRIBLE customer service.

I hate those people. They must be stopped.

Omega Xl's reply to:

How to stop them from continuing to bill you for Omega XL!

If anyone reading this wishes to do business with us they may pay with any of the methods described. Omega XL offers clinical testing to prove the greater efficacy of our product and its ingredients.
Review
#506975 Review #506975 is a subjective opinion of poster.

If you are not happy with Omega XL and want to stop the monthly charges, act immediately by going to your bank and asking them to cancel your debit card (never use a credit card when ordering anything). When they cancel your debit card, they will issue you a new one and it will have a different number but still attached to the same account.

When XL people try to take money from that account, they will not be able to do it. It will bounce back to them. NEVER GIVE ANYONE YOUR ACCOUNT NUMBER. But you can change your debit card and stop them from collecting your money.

If you want to try something else, here is another suggestion. Go to your nearest drug store and purchase a cash card from Visa for the exact amount or a little more for the product you want to buy and try out. Do not any more money into that prepaid Visa account and they are UNABLE to draw any funds from it! My advice is to ALWAYS buy any supplement you believe is good for you (do your research) from GNC or something other supplement or health store.

Buy the product when you want it. They may not sell Omega XL, but you can bet there is another product with the same strength and more pure or GNC could not remain in business. I get everything (vitamins and a few supplements) from GNC. If they don't work, I don't work, don't buy another bottle.

Get the word out that ALL OFFERS ON TV OR ON THE RADIO will suck money from your banking account.

SO DO NOT GIVE THEM A CARD FROM YOUR BANK; BUY A PREPAID VISA, ETC. AND USE THAT.

Omega Xl's reply to:

I Dare You To Cancel Your Order! | Omega Xl review from Tucker, Georgia

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#479578 Review #479578 is a subjective opinion of poster.
Loss
$97
Tags
  • Debit charges

I too, like many others, ordered this product and received my first months supply. After taking the pills for three weeks, I was called by the company to verify an auto ship of another month's supply.

On March 4, I told the rep that I was not pleased with the results and that my doctors had told me that the product was rubbish. I declined further shipments. On March 15, my debit card was hit for 96.85 by this company. I called and was told that I had to wait two months for my refund.

Essentially, she said that is how they handled cancelled customers and it was their company policy. Do not - DO NOT fall for their "lab reports" and "celebrity endorsements" It is all bogus!

Omega Xl's reply to:

OMEGAXL IS A COMPLETE SCAM, COMSUMER PROTECTION GROUP NEEDS TO RISE UP AGAINST THE COMPANY | Omega Xl review from Tampa, Florida

Omega XL has hundreds of thousands of satisfied customer who continue to purchase our product monthly. There are thousands of testimonials to both our product quality and our customer service. If you wish to discuss your refund we recommend calling the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
Review
#470600 Review #470600 is a subjective opinion of poster.
Loss
$900

Myself, my Wife and my Mummy used OmegaXL for joint and backpain. It does not work for any of us.

The company simply make false claims and exploiting many people. On the second month, I requested my my money back, they told me I have to use it for 3 months to get the money back. On the third month when I requested my money back for non effective supplement , I was told that I have exceeded 3month therefore I cannot get my money back. The people at this company are just bunch of trick stars, they are *** men.

I have to write this to protect other people from being exploited this way. They completely refused to give me a refund for non effective product even though they pitch this in their product presentation. in conclusion, this company is dangerous to the public, and their product is completely in effective as demonstrated by 3 people using it in my household .

They make false promises of refund they just want to continue to extort the public. They must be stoped.

Omega Xl's reply to:

Omega Xl - Omegaxl Review from Richmond, California

We appreciate your feedback about Omega XL. Omega XL is a dietary supplement and is not intended to treat, cure, or diagnose any disease. Published research has shown that PCSO-524 the patented marine oil used in Omega XL helps promote joint mobility, provide relief from aches and pains associated with life’s daily activities and muscle soreness associated with exercised. Should you have any further questions, please contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188. Thank you again for your feedback and we look forward to hearing from you.
Review
#555092 Review #555092 is a subjective opinion of poster.

HELlo I am a diabetic I heard good things bout OmegaXL so I Purchased it I've been taking it for 6 days now n my Blood sugar has been real high Outta the ordinary 200+ it wasn't like that before!! Imma cancel n ask for a refund !! I'm seeing no good Results !!##

Omega Xl's reply to:

Good pill but bad service | Omega Xl review from Brooklyn, New York

As you have chosen to remain anonymous it is not possible for us to provide the service you have requested. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#562968 Review #562968 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$1000
Preferred solution
Full refund

they took out over a thousand dollars out of my account and its like ***. i just looked at my account and they are constantly taking more and more money out of my account so ladies and gentlemen the best way to stop this is to cancel the automatic omega xl on yur bank account> -.-terrible service if ive known this before i wud of never called and order> dont get me wrong the pill works great but its not right for them to be taking money out of peoples accpunt so omega xl please cancel all automatic shipment is not we are going to have a problem with these bad reviews no one will never buy from you and your buisness will be on the news!!!!! and shut down!!!

Omega Xl's reply to:

BEWARE OF THIS COMPANY No benefit, No referral cheque and No refund., | Omega Xl review from Vancouver, British Columbia

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#511966 Review #511966 is a subjective opinion of poster.
Loss
$1000
Tags
  • TOTAL SCAM

warning: I have never delt with a more insufficient and disorganized company in my life. I had ordered product for my Granddaughter because she was in great pain due to inflammation and after 6 months and increasing the dosage as recommended by XL there was no improvement to her health.

I also referred this product to someone else and again no significant change in there health.

I was to receive a referral check from great health works which took over 5 months and so many phone calls that I lost track. every person I talked to said they would look into the situation but no cheque. I think they thought I would go away, not a chance. I finally started to harass them and insisted on talking to a supervisor. cheque issued but sent to the wrong address ?. I finally received my cheque but I will never deal with this company again

Great Health also shipped product to me even after I had cancelled my order and I had to go threw the same scenario as I did before to get my money back. I finally have my life back, but what a fight. " BE WARNED "

Omega Xl's reply to:

Once they got my credit card number there was no stopping them. | Omega Xl review

Should you wish to have us resolve your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#512036 Review #512036 is a subjective opinion of poster.
Loss
$400

I ordered Omega XL for my wife, she tried for 90 days as per their recommendation, I tried to cancel the automatic drafts, when I finally was able to get thru to the company they deferred me ( did not send any ) for 3 months and then started it back up again and it took 6 months of me calling to get them to finally stop sending this stuff that they will not take back, they suggested that I donate it to my friends, well it did not work for my wife so I don't have a lot of faith that it will work for anyone.