Reply by Omega Xl

We are certainly sorry to hear about your experience. We would like to have the service professionals in our Customer Advocacy Group contact you to address your concern, however, your post is anonymous. Please contact our Customer Advocacy Group toll-free at 1-800-607-0419 or be sending an email to
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I heard the same message for 1 hour. I had to hang up.

I tried again later and got the same. Overwhelming response is not an infrequent message but standard. I am still trying to cancel the order and my Mom said she never received any order. I did not follow up with her assuming the order would be handled promptly and so five months have gone by.

( I am on auto pay ) I have never experienced any worse customer service.

Have not heard back yet to the email I sent. I guess the next move will be the credit card company the payments are being charged to.

Reason of review: Poor customer service.

Monetary Loss: $250.

Preferred solution: Full refund.

Omega Xl Cons: Poor customer service, Cancellation process.

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Modesto, California, United States #998170

Similar issue. Called to cancel (guess that's why they have you push #3 ...

Cancel button ... goes into "loop"), but testimonials and "sorry" recording, but no person. After a bit, the phone just went dead.

Sent them an email and called credit card company and have blocked them from any future charges. IF they try to send me product, it will be refused and sent back to them.