Reply by Omega XL

Thank you for your review. We would first like to apologize for any inconvenience you may have experienced. Upon receiving your review, we attempted to contact you but were unsuccessful. We have reviewed your account and noticed that on February 25, 2022, you spoke with a representative who advised the subscription mentioned was canceled as requested, and we will send a cancelation confirmation. Upon further review, we located an additional subscription with a different phone number and email address that was not included during the original request. We have since canceled that subscription. Unfortunately, the account is outside our 60-day money-back guarantee and is not eligible for refunds. We have refunded the last order (minus any shipping and handling) as a courtesy. Please allow 1-3 business days for processing. We welcome any future requests via our customer service line at 1-800-488-8082 or support@greathealthworks.com. Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST. We take our customer's comments seriously and appreciate the feedback shared.
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I've been trying to cancel my order since November of 2021, have spoken to someone in Florida a customer service rep who assured me that Not only was my conversation being recorded but that I would not be receiving any more shipments. However I just got my account review from my bank and they have been subsequently orders sent and charged to my account I want nothing to do with this company anymore I would like them to have the courtesy of canceling my subscription as I requested in November 2021 but it has fallen on deaf ears I have reported them to the Better Business Bureau and I don't know what else to do so I thank you in advance for your attention to this matter Lettie Kisler

User's recommendation: Just check when you enter into a timeshare is hard to shake that's how I would describe Omega XL company I don't want to be like you know my mother.

Monetary Loss: $500.

Preferred solution: Full refund.

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