Reply by Omega Xl Mar 24, 2016

We have no record of a customer with your name in the community listed in your review. Is it possible that your order is under another name? Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Author's
Melbourne, Florida
1.4K views 0 comments

I ordered Omega XL on June 8, 2014 through the internet primarily because of the unconditional money back guarantee.I tried the product for the period of time I was willing to without any positive results.

On July 14, 2014 from work I attempted to contact someone to cancel the recurring auto-shipment. I was promptly placed on hold via the usual automated systems all companies now have. The wait time was 8 minutes. Finally someone answered only to inform me after a series of several questions that he couldn't locate my order.

Although I had the invoice in hand and gave him all the numbers he couldn't locate my order. This individual then forwarded me to another number which was promptly answered by another automated system placing me on hold with a wait time of 15 minutes. Finally a *** named Roger Coleman answered the phone. I attempted to explain to him that I wanted to cancel the product since I believed it wasn't working for me.

Roger repeatedly tried to tell me I didn't give the product enough time to work he knew because he's been taking the product and it works for him. Finally I hung up the phone. Approximately 5 minutes later Roger (***) called me back reiterating the garbage he tried to feed me the first time. I hung up once again.

I immediately called my credit card company and filed a complaint.

The company Great HealthWorks the company listed on my invoice is terrible.There is no guarantee as posted.

Ed Nemeth

Review about: Customer Service.

Review #510211 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
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