Reply by Omega Xl

As you asked to be contacted, the service professionals in our Customer Advocacy group spoke with you. They pointed out that you had already discussed your concerns with our Customer service department who had cancelled your order and began processing of a refund. You indicated to them that you were dissatisfied with the wait time for your call to be answered. During peak times wait times can be long. We understand how frustrating this can be sometimes, and we apologize for the inconvenience. We also accept communications via email. As you have spoken with Customer Advocacy we recommend calling them in the future, as well, at 1-800-607-0419, or via email at
Paris, Ohio

Horrible customer service! I called 4 times only to receive wait times of 45 minutes to 65 minutes.

Once contact was made with supervisor Christopher Lang and Tony, I expressed my desire to cancel my order. I was told cancellation #s were not given. I found this to be a bit strange. Two weeks later my bank account was billed an additional $25 more dollars.

It would appear that Great Health Works is a scam company or at the very best a disorganized one.

Their products MAYBE great I cannot say, but their business practices are a P-in the-A. Stay Away!!!

Reason of review: Poor customer service.

Monetary Loss: $25.

Preferred solution: Full refund.

  • Debit charges
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