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Omega Xl's reply to:

Omega Xl in Temple, Georgia - Pissed off customer

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
Review
#408127 Review #408127 is a subjective opinion of poster.
Loss
$120
Tags
  • time frame
  • customer service person

I received the first order and decided I wanted to return the order for a full refund and was within the time frame that was stated at the bottem of the packing slip, I called only to get in a confrontation with customer service person. He said my refund would only be after the 90 day trial period, nowhere does it say you have to wait til after the 90 days to get a full retund, it says within the 90 days.

Thank God I sent the package back certified and with signature because when I called they said they had not gotten it until I told them I had a signature.

It has been 3 weeks and still haven't gotten refund. Pissed!

Omega Xl's reply to:

Omega Xl in San Jose, California - Placed order then changed my mind and canceled order

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
Review
#402801 Review #402801 is a subjective opinion of poster.
Tags
  • Electric charge
  • Instant messaging
  • History of the Internet

I ordered this product. Spoke to a rep and she was so concern about my injury and how this product can help with my pain.

She stated that she can give me a much better deal, but she will need to instant message her supervisor for approval. She said instead of charging me 49.95 I will be charged 39.95. And that I can cancel anytime with no questions asked. I was convinced.

After thinking about it I went on the internet and seen some really disappointing reviews. I called back and canceled it. I was told by the rep that my order was canceled.

I called my bank to insure that they do not charge my card. To find out that they did charge my card and shipped without my approval.

Omega Xl's reply to:

Omega Xl in Columbia, Missouri - Very unhappy customer

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
Review
#399377 Review #399377 is a subjective opinion of poster.
Loss
$370

I tried the product, was not pleased, canceled the autoshipment. Only to get another shipment 2 months later-overdrafting my account.NOT HAPPY!

calling to send it back, they told me they would not give me my money back.NOT HAPPY! The lady on the phone wanted to argue with me instead.NOT GOOD PUBLIC RELATIONS!Now I'm stuck with a product I'm not pleased with when they guaranteed a money back guarantee.NOT HAPPY!!!!All I wanted to do was cancel my autoshipment and send back what I DID NOT order.I will not recommend a company that won't stand behind their advertisements.Especially at the cost they charge.

Omega Xl's reply to:

Omega Xl by GreatHealth Works Ken Meares,Miles Dupree,Christina Palmer,Angel Garcia

The studies offered to support our product claims are open to the public, as are the thousands of testimonials from customers who have enjoyed the anti-inflammatory benefits of Omega XL.
Review
#396060 Review #396060 is a subjective opinion of poster.
Loss
$30000

GreatHealth works is a manufacture and distributor based in Hollywood,Fl of a a product called Omega Xl a product that they make repeat false claims that it helps with arthitits,joint paint,good circulation and heart health and helps with all types of illnesses and just about any other condition you could think of.This product does not work,there are no conclusive studies that prove that these claims are real,This company preys on the sick and elderly with lies and fake hopes they point out the research that has been done on Omega 3s in general these studies where done on regular Omega 3s not the formula in Omega Xl and in those studies it was supportive never conclusive. and the last study was done in 1992 pretty strange for a product like Omega Xl that only came out a few years ago,The company to sell its *** game hires Drs and other actors an even some celebrities to sell you the dream there all heavily compensated actors to sell you that this is going to help with your health conditions lies,lies and more lies.Then they try to point out that they have all these testamonials of happy customers Fact most if not all are testamonials of people that are taking this product with real medication and what there are feeling is really relief from there medication these people are not taking the Omega Xl by it self this company has no proof of anything or any studies and our a bunch of lies and cheats,The only thing i would say is really true as i took the product and spoke with many customers that did there all natural product despite Great HealthWorks denial has serious allergic reactions on alot of people Rash,Hives,swelling of the throat ,chest paints,headaches and the list goes on,They will sell you this product and without notice or consent charge your credit card automaticly every month and keep sending you this product that has had no real studies on, Say No to Omega Xl i worked there and saw first hand how customers are treated when you call the informercial you are really calling a independent virtual contracter that is not even an employee of there company some teenager siting home lieing away for this company and most of the time will never disclose that you are being enrolled in an Autoship program stay clear away from Omega Xl by aGreatHealthworks its just a company of cons and cheats now i know a bunch of company phonies are probably gonna rebuttal this but it dosent mean anything coming from a real product development background it only means something when you have real science and studies behind it like a conclusive study from an independent university that proves real science and facts not a bunch of false claims and *** men preying on the sick and elderly.....If you you have been affected by this product in a bad way please contact your local attorney for advise and file a complaint with the FTC federal trade commision and the department of business regulation

Omega Xl's reply to:

Omega Xl in Brookhaven, Pennsylvania - Cancelled before shipment

Reviewing our records we find that your refund was issued within 72 hours of your call. Contrary to popular misconception, when a merchant charges your credit card it takes 48 to 72 hours for the merchant to actually receive their funds from the credit institution.
Review
#390937 Review #390937 is a subjective opinion of poster.
Loss
$50

I ordered this right after having Gastric Bypass surgery, I was in a lot of pain, so I ordered. As the days went on I started feeling better so I called in and cancelled and was assured that they would take care, but to my surprise when I called on March 4th 2013, I was told by April that there was no cancellation on my account, they took my money and caused me to have overdraft and that money was for my cell phone.

My cell phone got cut off and I am still waiting for refund. They said 72hrs. and I am still waiting,this really sucks. I am on fixed income and they are messing me up.

today is 72hrs, I keep checking bank and the money has not been put back, they also sent product that I immediately sent it back. But I am made cause it didn't take them 72hrs. to take my money.

This is why I don't order online products, customer service sucks and they lie, but I recorded the call and I am trying to get them on the phone and they have long wait times. Where is my money?

Omega Xl's reply to:

RASH WITH OMEGA XL

As you have not included your name, we are unable to look into your files or offer any assistance. If you wish to discuss your concerns, please contact out Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#389359 Review #389359 is a subjective opinion of poster.
Loss
$170
Tags
  • Suffering
RASH WITH OMEGA XL

At first I was more than happy with the product. I had gone from barely walking more than a few feet without pain to putting away my cane.

I even refused the second surgery on my back; and didn't need another injection in my spine (Which is a series of 3-injections). The swelling in my knee from a bad knee surgery was so much better as I could actually get my knee bent far enough to tie my own shoes, which I hadn't been able to do for over a year.My arthritis was finally bareable and I was even considering trying to go back to work.My face swelled up to the point my eyes swelled close and my face and neck was so welped I was afraid to go around my grandchildren for fear of scaring them.Then all of a sudden...I broke out in an unbelievable rash that itched so badly that I was scratching myself raw. I had gone to my doctor and gotten an injection plus a topical ointment and a perscription with a warning to get to the hospital if it got any worse or it felt that my throat was closing up.(I had originally thought this was from hair dye).I had forgotten about taking the Omega XL while at the doctors office...but suddenly remembered it once I mentally started to go over everything that I was doing differently. At that point I stopped taking the Omega XL and within days the rash was disapearing and the itching was gone.Not wanting to think it was the Omega XL, because it had helped me be mobile again, so I started taking it again.

Within a week I was itching again and I was developing the rash all over again, this was not caused by Hair Dye as I have not used it again.

As of today, March 2nd, 2013, I have stopped taking the Omega XL and will not take it again. That being said I just recieved another shipment which is leaving me with 3 full bottles and a partial bottle of Omega XL.I have gone through Customer Services, sent an e-mail and plan to call them once their office opens again on Monday 03/04/2013 as I feel that I should be reimbursed, at a minimum, for this product (if not for my doctor's visit, medications, blood work and pain and suffering which is probably an additional $500.00 besides the cost of the Omega XL).

Omega Xl's reply to:

Omega Xl in New York, New York - I am pissed

As you have not included your name, we are unable to look into your files or offer any assistance. If you wish to discuss your concerns, please contact our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#387902 Review #387902 is a subjective opinion of poster.
Loss
$38

Omega XL is fraud i sign on to receive the product after a while i called them to cancel however omega xl refused they continue charging my account even after i cancelled and they did not send the product because i refuse given them my new address which they did not have in there file and still they refuse to refund back my money.They said they where going to review the matter and call me back. This company should not be taking people money forcefully. I you dont want the product they should take it back if they truly believe there product is good and they have a market for it.

Omega Xl's reply to:

Omega Xl in Virginia Beach, Virginia - RIP OFF

We have no record of a customer of your name in your town. Might your order by under another name? We would like to help, but cannot until we can identify your account. If you wish to address your concerns, please contact our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#386818 Review #386818 is a subjective opinion of poster.
Loss
$248

Omega XL has shaped up to be a colossal rip off! We (my Grandmother and I) purchased Omega XL last year (during a buy one get one free offer). Following that purchase we chose to continue to give Omega XL a try only to be EXTREMELY DISAPPOINTED by the customer service we received.

The lack of consideration for the requests of their customers is absolutely disgraceful. After our second purchase of Omega XL pills; they charged my card and did NOT send the pills until we called and inquired about the transaction that was made to my account. At that time, we agreed to accept an order of pills shipped immediately as oppose to refunding the charge.

However, then the company saved my Banking information and CHARGED my card 2 TIMES without my authorization. When we called to inform them that we did not authorize any additional transactions, they argued with us, attempted to try to convince us that we authorized the transaction and refused to refund our money until we threatened to make their ATROCIOUS customer service and thievery known to the public and the local news! DON’T THEY UNDERSTAND THAT THEY ARE AFFECTNG PEOPLE LIVELYHOOD?

And even after they said they would put the money back on my card, they STILL did NOT do so. They simply over nighted the pills that they charged us for and we didn’t ask for.

NOW, TODAY they charged my account AGAIN FOR THE FOURTH TIME without my permission or authorization. This after we explicitly expressed previously NOT to charge my account again!

They keep having amnesia like they don’t know what they are doing!

Tremendously Disappointed.

Omega Xl's reply to:

Omega Xl in Medford, Oregon - Im pissed

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com. We do wish to point out that we do not offer our product on a one month free trial basis. We offer a money back guarantee for the first 90 days after your order is placed.
Review
#383367 Review #383367 is a subjective opinion of poster.
Loss
$170
Tags
  • Suffering

I seen advertisement on TV for free trial 2 for 1 health pain relief for chronic back ache and arthritis pain and ordered. Was suppose to be 1 month free trial but was billed once before month trial time was even up.

So I called them and cancelled and let them know i sent back product that day. I just received another supply and was billed the day i called to cancel and notified of first return.. So I called them again.

They then had audacity to tell me they have no record of my call and that's why i was billed again. NEVER AGAIN!!!!!!

Omega Xl's reply to:

Omega XL-Health Works Is a Rippoff!

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
Review
#343904 Review #343904 is a subjective opinion of poster.
Tags
  • TOTAL SCAM

I recieved the product hoping as they had advertised that it would help with pain, and inflammation. I took it religiously for a month.

When I called to cancel I thought, some how I ended up getting more shipments.I called them to cancel all further shipments they still sent more.When you call customer service, they say the expected wait time is aprox. 2 minutes it ends up being about 5-10 minutes just to talk to someone! I returned 2 shipments unopened!!!! They said they would only one shipment.

How can this be when the product was totally unopened. Beware people do not purchase this product!

BEWARE OF THIS COMPANY!!! Total scam, Total Rippoff!!!