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Omega Xl's reply to:

Omega Xl - Refund/cancel difficulty is a sign of bad products

The number of complaints posted is less than 1/100th of 1% of Omega XL’s sales. It is unfortunate that you have chosen to deny yourself the inflammation relieving benefits of our product on the strength of anonymous internet postings and your own “theoretical” musings.
Review
#561046 Review #561046 is a subjective opinion of poster.
Cons
  • Misleading advertisements
Reason of review
Poor customer service
Tags
  • Omega 3
  • Health Claims

When a company makes a product that really works, that company has no problem canceling orders and giving refunds because it knows only a small percent of customers will cancel/return. Of course, a working product will sell by word of mouth so that company will not need hundreds of infomercials.

From the reviews posted, it appears that OmegaXL advertisements are purposefully false and misleading.

I would bet Larry King knows it - watch the ad - he is squirming, rubbing his arm, looking down or away when he says it is great, holding his face - all the signs of lying.

Omega Xl's reply to:

Omega Xl - Review from Philadelphia, Pennsylvania

We appreciate receiving your feedback. We have hundreds of thousands of satisfied customers and regret you had a bad experience with our customer service department.
When our orders are processed, they are fulfilled right away. We take our customer service very seriously. We welcome the opportunity to regain your trust and perhaps serve you better in the future. Please feel free to contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
Review
#558740 Review #558740 is a subjective opinion of poster.

I ordered the Omega XL at 1:00am. I changed my mind in the morning after reading a bunch of bad complaints about the product not working.

I called customer service at 9 o'clock in the morning when it opened. Not only was I put on hold for 18 minutes... I was told that I will have to receive the product in 3 to 5 days in order to send it back for a refund as it is too late that the orders ship out at 6:00am. What a bunch of BS.

What a horrible company to deal with. Customer service is terrible do not order from them ever.

Omega Xl's reply to:

Omega Xl - Omegaxl Review from Richmond, California

We appreciate your feedback about Omega XL. Omega XL is a dietary supplement and is not intended to treat, cure, or diagnose any disease. Published research has shown that PCSO-524 the patented marine oil used in Omega XL helps promote joint mobility, provide relief from aches and pains associated with life’s daily activities and muscle soreness associated with exercised. Should you have any further questions, please contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188. Thank you again for your feedback and we look forward to hearing from you.
Review
#555092 Review #555092 is a subjective opinion of poster.

HELlo I am a diabetic I heard good things bout OmegaXL so I Purchased it I've been taking it for 6 days now n my Blood sugar has been real high Outta the ordinary 200+ it wasn't like that before!! Imma cancel n ask for a refund !! I'm seeing no good Results !!##

Omega Xl's reply to:

Omega Xl - Charge Review from Houston, Texas

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to have us resolve your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#554509 Review #554509 is a subjective opinion of poster.

Never worked for me & they are still taking money from my bank account, and they have been told not to take any more money from my account.

Omega Xl's reply to:

Omega XL does NOT work & hard getting $ back

We appreciate your feedback about Omega XL. We regret that you had a bad customer experience. We handle hundreds of thousands of calls a month and, like many companies, we experience heightened call volumes at certain peak times. We maintain an A rating with the Better Business Bureau and take pride in our customer service. Please contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. Thank you again for your feedback and we look forward to hearing from you.
Review
#553541 Review #553541 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$90

I tried this product for 3 months. They kept pushing me to try for an extended period of time and promising they would reimburse me if it didn't help me.

The sales people are extremely pushy. Because they told me to keep trying and that they would fully credit my account if it did not work after 3 months I continued taking the pills. I was on the pills for a tendon condition in my right thumb.

They put you on hold forever, and then keep talking and talking making it impossible to get your money back. HORRIBLE customer service.

I hate those people. They must be stopped.

Omega Xl's reply to:

Omega Xl - Supplement Review

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to have us resolve your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
Review
#551500 Review #551500 is a subjective opinion of poster.

Sending 4 back. Stop sending them to me

Omega Xl's reply to:

Omega Xl in The Annex, Ontario - Not worth the money - very low dose which is not listed on their website

Thank you for your feedback on Omega XL. The amount of Omega 3 EPA in a product is one of several factors to consider when choosing an Omega 3 product. Other factors include the molecular form of the Omega 3, the source of the Omega 3, the manufacturing process used to produce the oil and the conditions under which the entire sourcing and manufacturing process is completed. Omega XL is sourced from the waters of New Zealand, found to be amongst the cleanest in the world. The oil is produced utilizing a patented process and, as a result, comes in a small easy to swallow capsule. Omega XL also has a high level of Omega 3 free fatty acids that have been shown to be absorbed by the body very efficiently. Based upon the high quality of our product, we have thousands of satisfied customers and encourage you to try our product.
Review
#550746 Review #550746 is a subjective opinion of poster.

I am a Holistic Nutritionist. This product has 11mg of EPA (anti-inflammatory component) of Omega 3 oil.

This would be suitable for a young child. In order to get therapeutic dosing of Omega 3 (specifically EPA) you need at least 1000mg. I suggest 2000mg to my clients. Therefore you need well over 10+ pills to get just over 100mg!

Not even close enough to the strength that fish oil provides.

Do research your source of fish oils and ensure they are contaminant free/pristine practice /processing. I wouldn't suggest this product for the money you have to pay and it's claims

Omega Xl's reply to:

Omega Xl in Pennsylvania - The product is not the same as it was.

We appreciate receiving your feedback. Omega XL is a marine oil sourced from the pristine waters of New Zealand, among the purest in the world. We rarely have customers complain that our product smells like fish oil and regret your customer experience. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. Thank you again for your feedback and we look forward to hearing from you.
Review
#547988 Review #547988 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$85

I've been taking the Omega XL for several months now. The third bottle I ordered wasn't coated and the smell of fish was nasty.

I called and they did send me another bottle. These were coated but it still had an odor of fish. I ordered the 300 capsule bottle and have been taking four a day. It really hasn't helped my arthritis at all.

My cholesterol is lower but my triglycerides are still really high. I won't be ordering any more because it is quite costly.

I am going back to Icelandic omega 3 that is sold in health food stores and some drug stores. I is a good product and you never have the after taste of fish.

Omega Xl's reply to:

Omega Xl in Greensboro, North Carolina - Omegal XL has tremendously improved my labs!!!

Thank you for your information concerning Omega XL. We value your business. We have thousands of satisfied customers and should you need any additional service, please contact our Customer Service Department at 1-800-488-8082.
Review
#542745 Review #542745 is a subjective opinion of poster.
Reason of review
My labs have improved drastically

I must say I was very leary when I ordered the Omega XL. My bad cholesterol (LDL) had gotten extremely high, and my good cholesterol (HDL) continued to drop lower and lower, almost off the charts, and my triglycerides were climbing by the day to a really high level, even with taking Rx cholesterol and triclyceride medications and Fish Oil or Kril Oil.

I just thought, "What do I have to lose? After all, it has a money back guarantee." I too, was very upset when I got the first shipment and it recommended to take 2 in the AM and 2 in the PM for the first month ) (I don't think that was mentioned in the infomercial) and 1 in the AM and 1 in the PM after that, but I was determined to give it a try. MAN, AM I GLAD I DID!!! I have had an issues with my levels for years now and nothing seemed to work.

At one time, I was on 6 fish oils a day and Prevastatin and Welchol (which is EXTREMELY EXPENSIVE - even with insurance. When my Rx discount card for Welchol ran out, I told my Dr. I could no longer afford that and that is when she suggested the Kril Oil, since it was supposed to be better than the fish oil and taking 4-6 Fish Oil a day was just more than I could tolerate.) I had my labs drawn a few months after starting the Omega XL, not really expecting to see much difference, and man was I SHOCKED!. I wish I could attach my graphs from my past levels.

All of my levels are now within totally NORMAL RANGES and my good cholesterol has risen so much it is now almost over the normal range. I can't say enough good things about it. I continue to take 1 pill morning and night and will continue to do so. My husband has issues as well, but we wanted to see what results I had before he started taking it as well.

After my results, he is now going to start on it as well.

Can't say that I've really seen a lot of difference with joint pain, but my numbers are temendously improved.

Omega Xl's reply to:

Omega Xl - My Credit Card Charged Without Authorization!!!

Thank you for your feedback about Omega XL. We have hundreds of thousands of satisfied customers and regret that you had a bad customer service experience.
It appears that the customer service agent on duty may not have correctly handled the disposition of your call. Our agents are trained to cancel an account upon the customer’s request following efforts to retain a customer. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. Thank you again for your feedback and we look forward to hearing from you.
Review
#542310 Review #542310 is a subjective opinion of poster.
Reason of review
Problems with payment
Loss
$89
Preferred solution
Full refund

I called into the line to get the SPECIAL that was broadcast. I explained to the representative on the line that I only wanted to TRY this product and see if the benefits were any better than the ones I already get at Wal-mart!

I was told that I would only be charged for the Special and if I did not want the monthly special to call back. This was AFTER they had my charge information! I told them right then....NO. I do not want to have to call back in.

And if I do, just cancel the order NOW!!! Do not even charge my card. I was told I would not be charged any future charges.

But they charged my card for another order now for October! What a bunch of crooks!!!