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Omega Xl - Review in Drug Stores and Drugs category from Diego Martin, Saint George

Try it to see how i feel
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Review
#589800 Review #589800 is a subjective opinion of poster.
Omega Xl's reply to:

Omega Xl - Review in Drug Stores and Drugs category from Gloucester City, New Jersey

Thank you for your feedback on Omega XL. The amount of Omega 3 EPA in a product is one of several factors to consider when choosing an Omega 3 product. Other factors include the molecular form of the Omega 3, the source of the Omega 3, the manufacturing process used to produce the oil and the conditions under which the entire sourcing and manufacturing process is completed. Omega XL is sourced from the waters of New Zealand, found to be amongst the cleanest in the world. The oil is produced utilizing a patented process and, as a result, comes in a small easy to swallow capsule. Omega XL also has a high level of Omega 3 free fatty acids that have been shown to be absorbed by the body very efficiently. Based upon the high quality of our product, we have hundreds of thousands of satisfied customers and encourage you to try our product.
Review
#588142 Review #588142 is a subjective opinion of poster.

You people need to eat right and exercise. No need for supplements right boost yourself up.

Get up and work out. Fat skinny whoever you are do what's best for you and your health. Stay away from those chips and cookies. Sodas, candy.

Etc. The problem is what you eat.

Blood pressure, diabetes, cholesterol issues comes from a poor diet. You are what you eat.

Omega Xl's reply to:

Omega Xl in Fairfax, Virginia - Poor product and BAD Business Practice

Thank you for your feedback about Omega XL. We have hundreds of thousands of satisfied customers and regret that you had a bad customer service experience.
It appears that the customer service agent on duty may not have correctly handled the disposition of your call. Our agents are trained to cancel an account upon the customer’s request following efforts to retain a customer. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
Review
#588139 Review #588139 is a subjective opinion of poster.
Reason of review
Order processing issue
Preferred solution
Full refund

I ordered the product from the Larry King Commercials and tried for 3 months taking 4 pills a day as suggested. It was no change, no difference in my condition, so I called to cancel the product in October 2014.

Due to the inefficacy, they shipped me another bottler free of charge and promised not to ship anymore product. This month, January 2015, I received another bottle of the product and found a charge to my bank account for the full price of the bottle.

They did this without authorization, and I want to know if anyone else has had this happen to them. I am going to call and complain, but I believe it's a breach of trust and possibly illegal, to just reopen the account and charge me for the order without my authorization.

Omega Xl's reply to:

Omega Xl - Pills Review from Fremont, Ohio

We have hundreds of thousands of satisfied customers and maintain an A rating with the Better Business Bureau. We appreciate receiving your feedback. Like most supplements, Omega XL is recommended to be used daily to feel the results. We generally find that after 4 to 6 weeks of daily usage, our customers report a positive experience.
Our agents are trained to disclose the monthly autoship program as part of a customer’s initial offer. In addition, our agents are trained to seek to retain customers and to cancel an account if the customer does not desire to continue to receive our product. We monitor calls and continually educate our agents to adhere to all our policies and procedures. We also process cancellations and refunds on a timely basis.
Please feel free to contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address any additional concerns.
Review
#586514 Review #586514 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Alot like most of the other reviews, the product is a joke, scam, and a few other four letter words i can think of. i noticed NO difference, NONE!!!

And when buying the junk from them directly you end up getting charged every month for a year if you dont read closely. DO YOUR HOMEWORK on this SCAM, or just do urself a favor and don't waste your money.

Omega Xl's reply to:

omega XL dishonest advertising

Thank you for your feedback. We have hundreds of satisfied monthly customers who have purchased our product. Our patented oil- known as PCSO-524- is harvested from the green lipped mussel from the pure waters of New Zealand. The mussels are grown for approximately 18 months and very sophisticated technology is used to produce the oil in one tiny capsule of Omega XL. Over 30 years of published clinical research undertaken at major universities worldwide supports PCSO-524 and consumers have experienced positive health benefits from our product. It takes between 8 to 14 mussels per capsule depending on the size of the mussels. It is expensive to produce our product and those customers that agree to monthly autoship receive a price reduction due to the reduced cost associated with this program. Customers may cancel at any time under this program and receive a full refund in the first 90 days from initial purchase. We also train our agents to disclose all terms of our offer prior to processing any transaction.
Review
#585828 Review #585828 is a subjective opinion of poster.
Cons
  • Misleading advertisements
Reason of review
Not as described/ advertised

If you watch the T.V. ad.

you are led to believe that you only need to take 1 of these amazing pills a day. NOT TRUE. In the information packet and on the bottle, it says, "take 2 soft gells 1-3 times a day." That's AFTER you take 4-6 gells a day for 4-6 weeks. The regular price of a 60 gell bottle is $68.85.

That's 2-3 bottles a month, =

$ 137.70 - $ 206.55 or more, every month.

I did get a refund after a couple phone calls to the company, but you will probably get a high pressure sales pitch to continue the product, as I did. GOOD LUCK.

Omega Xl's reply to:

Omega Xl - Don't like the auto pay for a product I don't know will work

Thank you for your feedback. We regret your comment that our company is not “transparent”. We have hundreds of thousands of satisfied customers and maintain an A rating with the Better Business Bureau.
Our agents are trained to disclose the monthly autoship program as part of a customer’s initial offer. In addition, our agents are trained to seek to retain customers and to cancel an account if the customer does not desire to continue to receive our product. We monitor calls and continually educate our agents to adhere to all our policies and procedures. We also process cancellations and refunds on a timely basis.
Last, we had a system change take place in the past several months and, in certain cases, in order to track a customer; our agents need to inquire as to how a customer placed their original order. The transition for this system change should be completed shortly and it will no longer be necessary to address this question in speaking with our customers.
Please feel free to contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address any additional concerns.
Review
#583801 Review #583801 is a subjective opinion of poster.
Cons
  • Misleading advertisements
Reason of review
Problems with payment

This company is not transparent. The introductory offer sounds good of $59.90 and then the next shipment came and the bill jumped to 96.85.I wanted to cancel and the representative I spoke with immediately tried to talk me into buying something else.

I will say this, that this product OmegaXL did help with lower back pain.My recommendation is be very careful if you are thinking of purchasing this product.

Also on the cancellation they wanted to know if I purchased on line or through some other advertisement that it was a hassle because of the way I purchased it. That's what I mean when I said this Company is not transparent enough, you should be linked together regardless of how you purchased it.

Omega Xl's reply to:

Omega Xl in Spokane, Washington - Very expensive product. And they want to put you on auto pay immediately.

Thank you for your feedback. We have hundreds of satisfied monthly customers who have purchased our product as a result of Larry King. Our patented oil- known as PCSO-524- is harvested from the green lipped mussel from the pure waters of New Zealand. The mussels are grown for approximately 18 months and very sophisticated technology is used to produce the oil in one tiny capsule of Omega XL. Over 30 years of published clinical research undertaken at major universities worldwide supports PCSO-524 and consumers have experienced positive health benefits from our product. It takes between 8 to 14 mussels per capsule depending on the size of the mussels. It is expensive to produce our product and those customers that agree to monthly autoship receive a price reduction due to the reduced cost associated with this program. Customers may cancel at any time under this program and receive a full refund in the first 90 days from initial purchase.
We also train our agents to disclose all terms of our offer prior to processing any transaction. In your instance, we do offer the right to purchase the product without a monthly autoship and encourage you to contact our customer service center should you be interested in trying Omega XL on that basis.
Review
#583635 Review #583635 is a subjective opinion of poster.
Reason of review
Problem with delivery

When I called to order after seeing the Larry King infomercial and allegedly all of these actual users verifying the product I was asked for my credit card number before I was even told what the price was. Then I was told after I had given my credit card information that in order to get the two for one price I had to agree to autopay where I would get a new shipment every 30 or 60 days.

I told the gentleman I certainly did not want to go on any automatic shipment plan prior to even knowing whether or not this product would help me.

The product runs about $70 for one bottle per month which i think is very exhorbitant. I decided not to order.

Omega Xl's reply to:

Omega Xl - Review in Drug Stores and Drugs category from Millerton, New York

Thank you for your feedback concerning Omega XL. We value your business. Should you need any additional service, please contact our Customer Service Department at 1-800-488-8082.
Review
#582740 Review #582740 is a subjective opinion of poster.
Reason of review
Good quality

I was diagnosed with Lyme's disease a few.years ago. All my joints ached all the time, worse in the rain.Also have arthritis.

A friend of mine told me about your product. I watched the video on how Omega XL is harvested. I was still skeptical, but thought what did I have to lose. I was already taking.generic fish oil anyway.

I followed the directions exactly.... Almost a year later... My joints ate no longer achey. Arthritis is so much better.

I take them everyday!

I swear by them and tell all my friends to try it so Thank you! Loyal customer, Deborah Sittet

Omega Xl's reply to:

Omega XL Rip Off

Thank you for your feedback about Omega XL. We have hundreds of thousands of satisfied customers and regret that you had a bad customer service experience.
It appears that the customer service agent on duty may not have correctly handled the disposition of your call. Our agents are trained to cancel an account upon the customer’s request following efforts to retain a customer. We have thousands of satisfied customers and request that you contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. If we did charge your account improperly, we will issue an immediate refund. Thank you again for your feedback and we look forward to hearing from you.
Review
#581125 Review #581125 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Full refund

Ordered product from Larry King infomercial. Found out the product was old.

Now I am trying to get off the monthly reorder plan and get a refund. They are trying to get me off the phone with out refunding the money for shipping and handling and my refund. Period. Bad company/Bad product.

I am still on hold with this guy trying to give me other products in lieu of refund. Will have to call the credit card company and better business bureau. He tells me he guarantees me that they will not refund my shipping costs.

I told him it's not my fault the product is old and we wouldn't even be having this conversation if they did not have an inferior product. Actually, I don't think they care.

Omega Xl's reply to:

Omega Xl in Adel, Georgia - Cannot understand the customer service agent.

We appreciate receiving your feedback. We have hundreds of thousands of satisfied customers and regret you had a bad experience with our customer service department.
We take our customer service very seriously. We welcome the opportunity to regain your trust and perhaps serve you better in the future. Please feel free to contact our Customer Advocacy Department at 1-800-607-0419 ext. 3188 to address your concerns. Thank you again for your feedback and we look forward to hearing from you.
Review
#581083 Review #581083 is a subjective opinion of poster.
Reason of review
Poor customer service

Due to my chronic arthritic problems, I was curious about Omega XL and tried to order by phone. During my phone conversation with the customer service agent, I tried but simply could not understand the agent due to his heavy Indian?

/ Pakistani? accent. I was very concerned in giving this guy my credit cart number.... he could not understand me nor could I understand him, so I hung up.

If this company wants to sell their product they should contract with a company whose employees can speak clear and understandable English, preferably someone from the USA !

! !