New Reviewer

Automatic Renewal Shipment, Trouble Cancelling

I ordered Omega XL after watching it on t.v. late one night. Needless to say they duped me into automatic renewal by offering me a free magazine subscription. Never in my life did I think it would be so hard to cancel. I spent nearly two hours on the phone in 2 total instances trying to cancel. They claim to have cancelled my subscription but since I sent the unused bottles back they've started calling me again. I may have to cancel my card because if I get another $90 charge this month I am going to lose it. Then again there would go any chance at a refund if the card is changed. From other stories I've read however the total refund is going to be nowhere near the charges as they will subtract for shipping, handling, and processing.
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Helpful 41 Not helpful 5
4 comments
#819508

Remember if you cancel the card and get a new one, the credits will still come back on the old card and transfer to your account. Don't have to tell them you got a new card. Don't give the new card to them.

#804160

I'm glad I didn't order omega XL cause after reading all these reviews I c :( an see it's a scam.

#792112

All these comments are absolutely helpful!

#775035

After one month I was refunded a total of $135 in two separate payments. After all is said and done I am out just $15, but boy was that annoying.

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ID
#465029 Review #465029 is a subjective opinion of poster.
Location
Staten Island, New York
Loss
$153
Omega XL's reply to:

Royal Scammed

We’re sorry to learn of the difficulties you had. As you have chosen to remain anonymous, we are unable to check on your refund and, if necessary, to prioritize it. If you wish to discuss your refund we recommend calling the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#453138 Review #453138 is a subjective opinion of poster.
Loss
$100

Been suffering from backache and joint pain for years. After watching the infomercial about Omega XL, I decided to try it.

The product did nothing for me, instead it disrupted my bowel movement routine and caused severe constipation. I contacted the company who asked me to stop taking it for 3 to 4 days and then reduce dosage and that didn't help. I sent them an email of my concerns and informed them that I was returning the unopened bottle. I returned the product promptly and asked for a refund.

8 weeks later NO REFUND.

Received an email with apology and nothing else. I'm still out over 35.00 for shipping even if and when I get my refund.

Helpful 42 Not helpful 32
Omega XL's reply to:

BUYER BEWARE, Credit Card held hostage!

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
author's review
ID
#451126 Review #451126 is a subjective opinion of poster.

I bought the omegaxl promotion containing 2 bottles to try because of back & neck pain. After I received the product, I realized the monthly refills costing $66+ were unaffordable.

I called the company well in advance of the next shipment to cancel. The woman whose name was Cecilia refused to listen to any thing I said. She just kept talking over me, insisting that I should stay with the product despite my pleas to cancel. I actually put the woman on speaker so my husband could hear her rantings.

Finally I put the phone by the toilet & FLUSHED! She still did not stop talking! I had to threaten to cancel my credit card. In all the years I have been purchasing products, never have I been treated so poorly.

At the end of her rant, she said she would cancel my future shipments.

Of course I did not believe her & called my credit card company immediately to cancel my card.

Well......guess what, 2 weeks later I received another bottle of omega f'king xl! Luckily my credit company is protecting me & is denying any future charges from them.

Helpful 43 Not helpful 46
2 comments
#735834

Agree totally. Asked the company 4 times to cancel and not do anymore automatic fills or make charges to my credit card.

They did it again today, 31 Oct 13. Cancelled my credit card and will get a new one, but this snake oil sales will not get it.

I'm out more money for a product that doesn't work at all. Another lesson learned.

#726586

I got the same thing when I tried to cancel...what a rip off. Unfortunately, I did not

watch the commercial to the end, I truly thought the host was actually taking the supplement himself, but it was a PAID commercial.

When I called to cancel, the lady also kept on talking above me and refused to listen to me..I can NOT afford

that kind of price, my doctor can prescribe something similar if I need it and I would only have to pay a $5 fee as I am a Senior citizen.

So this is a great scam...sure the product may be good, but there are other supplements similar if not the same a LOT less expensive. I also cancelled my credit card

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Omega XL's reply to:

Fed up

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
author's review
ID
#444732 Review #444732 is a subjective opinion of poster.
Loss
$55

My husband saw Larry King on the informercial and wanted to give it a try. He forgot that he had tried it 4 years earlier.

Seeing no results after 8 weeks had me cancel, but next shipment was already on the way. I called to see if I could sned it back (box unopened) but they said I counldn't as he had been a customer since 2009. So we are out for a bottle we did not want!

They make all kinds of promises and make4 all kinds of offers to keep you from canceling. I would not recommend this company to anyone!

Helpful 33 Not helpful 20
2 comments
#787308

These people are crooks they just keep sending and charging. No way to get rid of them> BEWARE DO NOT ORDER FROM THEM :(

#739487

wow Does Larry King know this and if so ....shame on him....

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Omega XL's reply to:

OMEGA XL are Liars

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#444680 Review #444680 is a subjective opinion of poster.
Loss
$200
New Reviewer

Bought the product and specifically told them i just want to try it and not to put me on auto ship. OOPS guess what - they put me on auto ship and billed me double!!

they are liars and now i got to go through the nonsense of trying to stop them from charging me more. The product also made my gout ten times worse. I will not let this on go. gone to the bank now to try and get my money back.

This company sucks. don't believe any thing they say and good luck trying to get a refund all they do is give you more sales pitches.

Helpful 24 Not helpful 7
1 comment
#768720

sounds like what i heard happen to my father inlaw steve sad thing people taking advantage of people..

Omega XL's reply to:

I was lied to by Omega XL

Because you have chosen to remain anonymous we cannot offer to look into your concerns. We cannot even determine if you have ever been a customer, if you represent a competitor, etc. . If you wish to discuss an issue with us we recommend calling the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#444437 Review #444437 is a subjective opinion of poster.
Product
Omega Xl Pills
Loss
$92
New Reviewer

I had ordered Omega XL 2 months ago. It had cost me $60.00 for 2 bottles.

The following month they charged me $92.00 for 1 bottle and said it would only cost me $43.00. And then when I called them on it, they tried to sell it to me for $33.00. I declined Their sales because they lied to me. Sales like this who needs online shopping.

But in the end I sent them their products back and had my money refunded back to me. What a great world of computers and infomercials.

Never trust these entities.It's nice to be a veteran of the U.S Armed Forces and you come home, you get lied to and you can't trust your fellow citizens. What a great country.Be careful out there.

Helpful 22 Not helpful 12
3 comments
#745931

Thanks for all the useful comments, I have severe back pain that's chronic and my husband saw this on TV and told me to check it out cause he hates seeing me hurt and im so glad I came across this site 1st because I would hate to get scammed when he works so hard to make money by serving our country, so thank u again!!!!!! Angel B.

#731062

On review #444437 hit the "***" scam button by mistake. Please remove; Thank you.

#724801

Thanks to my bank, they helped me get my money back.

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Omega XL's reply to:

Jack seprish

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#443071 Review #443071 is a subjective opinion of poster.
Product
Omega Xl Pills
Loss
$195

I am also a pissed off customer my trial period did not expire and why didn't the so called rep not cancel my next order. I didn't even ask for my money back on the first order and they couldn't even get that right..I talked to the rep on 8 /22 and after him trying to reduce the price 3 times I told him to cancel my order for the next shipment but he wouldn't even do that...Now I am overdrawn for the 85 dollars and a 25 dollar overdraft fee..Now I want everything back because my 90 day trial period didn't expire so here we go...I will not let this rest.....pissed in Monte Rio

Helpful 21 Not helpful 9
4 comments
#816154

Thank you soooo much for your reviews and using prepaid or virtual account numbers when ordering!! Excellent advise and I definitely will NOT be ordering this snake oil!!!

#789117

Wow!! I'm sitting here watching the commercial with Dottie Peoples giving testimonies about Omega XL and was about to place an order until I searched the product and came across this site.

I'm not going to be another pissed customer so I'm not going to order this mess! Also please let me share something with you all. Get you a prepaid card and never put over $100 dollars on it.

When you order things like this online, use the prepaid card and that way you will not have to go thru them charging your card for money you don't have. I ordered a product online last year and put in on my prepaid card and i canceled the order before the trial was up but they tried to charge my card anyway, well they could not do it because the purchase was declined so they called me to ask me for another card and I informed them that I had canceled the order before the trial ended and told them where they could go....

#795426
@PissedConsumer789117

I do the same thing with my MASTERCARD VIRTUAL ACCOUNT NUMBERS. This is a program that you install on your computer, and when you buy something online or by phone, it generates a temporary card number that expires in 30 days unless you deactivate it before then. It's the only way I would buy a product like this, and I have used the deactivation feature several times to prevent recurring charges.

#739489

glad I read the reviews first.....I wont be placing any orders

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Omega XL's reply to:

Won't let me cancel my order

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#437864 Review #437864 is a subjective opinion of poster.
Loss
$340

I have called three times to cancel my order. The first time, the wouldn't let me.

They wanted me to up the number of pills and see if that would change my results. They also put my account on hold for several months. I call back a month of so later and told them I was recording the coversation because I didn't like the way I was handled on my last call. They disconnected the call.

I called back a third time and told them that I wanted to cancel my order, they dropped the price, put the accound on hold for another couple of months, but would NOT cancel my order. What do you have to do to get out of this order?

Helpful 29 Not helpful 37
2 comments
#725663

Always pay by credit card...then put a dispute on the charges and that would be the end of it or like someone else said here, claim your card lost of stolen and you will get a new card number. What i don't understand is why doesn't the government get involved with these obvious scams. Beware of complimentary reviews, most likely employees of the product.

#706900

If you are paying using a credit card it's simple report the card stolen and you get a new credit card number and they get bupkiss unless you notify them of the new card number.That's what I had to do to cancel AOL.

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Omega XL's reply to:

A SCAM

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#435188 Review #435188 is a subjective opinion of poster.

I ordered Omega XL and took it for 2 and 1/2 months with no relief. When I complained, they kept telling me to increase the dosage, which went from 1 to 6 tablets per day.

They constantly tried to get me to continue, although I had run out of tablets. They maintained that I would feel the relief after it got out of my system,which makes no sense. In the beginning they said I didn't have enough in my system to get results.

I had to insist that

I wanted a refund. I think that it is criminal that they have celebrity endorsements including ministers promoting this product that has no effect at all.

Helpful 23 Not helpful 18
4 comments
#768439

Recent studies have reported a greater risk of prostate cancer by those taking fish oil supplements. There are other risks especially those with diabetes since fish oil increases blood sugar levels. Suggesting you take even more shows their ignorance at best furthermore they should be sued and/or arrested.

#758541

Report to the Better Business Bureau in your State for results.

#726934

these kind of things dont work if you are not eating properly. that is the first step in feeling better. dont eat wheat products and make sure 80% of your food is raw.

#699016

same problem and I'm catching *** canceling this product. It does not work . I am very disappointed especially since I saw this product advertised on a christian program and all these so called Christian's are lying about how good it

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Omega XL's reply to:

What a scam

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#429975 Review #429975 is a subjective opinion of poster.
Loss
$60
New Reviewer

I just called to cancel the auto refill, but they gave me the run around and would not cancel until I had taken 90 days. The ad on TV said to take 2 a day but he said no you have to take 4 a day.

They want me to pay for another month, they sent enough for 2 months but not 3 months.

I had to get mad and tell him to just cancel the *** order and he got on to me for cussing, he still would not cancel the order so I hung up and canceled my credit card number and got a new one so they can't charge on the one they have on file! I have never had this much trouble canceling an order

Helpful 32 Not helpful 22
3 comments
#748858

Has anyone posting about this company ever thought of contacting your credit card company and file a complaint.

#745240

I tried to cancel several times. They'll send me a free bottle because I don't get the next bottle for 3 weeks late, then have to start over.

Then they tell me I might have to take as many as 8/day for it to work! WHAT??? Too costly.

Tried to call today to cancel for the 3rd time, phones service is having technical difficulties. Went online to send an email, so we'll see if they cancel the shipment this time!

#721262

No need to get upset understand that they are doing there job. If you don't want it just say NO stay calm they will cancel.

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Omega XL's reply to:

What a scam!

It is unfortunate that you have chosen to deny yourself the inflammation relieving benefits of our product on the strength of anonymous internet postings and your own “theoretical” musings.
author's review
ID
#426142 Review #426142 is a subjective opinion of poster.
New Reviewer

Is "Larry KIng" that much of a sell out?, total joke!

I used to live in NZ and I talked to all my mate's "Down Under", they all told me the same thing!, dont buy it!, these overseas companies get extremely rich over lack of knowledge of the American consumer!, alway's do research 1st and never go for that auto ship nonsense!, what a joke!, shame on you!, you guy's are bad actor's out for a quick payday!, they want 100 word's ok!, so here's more if you believe this will have a profound difference regaurding your health!, you are sorely mistaken!

Helpful 22 Not helpful 2
1 comment
#706125

glad i read the reviews was going to buy the product

New Reviewer

Omega Xl Order Review from Hollywood, Florida

Omega XL - I am a pissed consumer that I did not find out about Omega XL sooner. ******* & ********** of Omega XL have been around for years but I just started taking the product 6 weeks ago. I am a pissed consumer that I did not find out about this sooner. I am going to take it for 90 days but must say that I already notice a significant difference after only 6 weeks. I am glad that ******** ****** & ******* ******** are not conceling the source. I am pissed that Omega XL has been around so long and I just found out about it now!
View full review
Helpful 5 Not helpful 94
1 comment
#789709

Yes, this is helpful. Such a fake response.

Companies like this are far too common, won't cancel your card if you order something. That's why I only use PayPal to pay for things online. If they won't take PayPal, that tells me right away they are not a legitimate company.

If they were, they wouldn't be afraid to use it. Don't take any other reason than that!!

ID
#424333 Review #424333 is a subjective opinion of poster.
Location
Hollywood, Florida
New Reviewer

Omega XL Ken Meares Personal Experience

Ken Meares, I had the pleasure to meet him personally and just wanted to simply comment on the character of Ken Meares. Ken personally spent over an hour with me and I must say that if someone is talking negatively about Ken Mears it is simply slander. If you heard negative things about him and his companies, I would venture to say that it is his competetitors out there trying to trash a man that has done ground breaking things in his career. I have met with CEO's of major companies and I assure you that Ken Mears is in a league of his own. I only took the time to say this because as I was on the internet and saw someone who was trashing him and I truly feel like he is above responding to nonsense but I thought I should express my personal feelings about Ken Meares.
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Helpful 3 Not helpful 58
3 comments
#740055

What a good Mother u are!!! I'd lie for my son too!

#695841

Ken Mears is spammer. Period.

#673162

Nobody cares about HIM, they care about the product they are spending their hard earned money on!

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ID
#423669 Review #423669 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Omega XL's reply to:

Very Pissed Consumer

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#418564 Review #418564 is a subjective opinion of poster.
Product
Omega Xl Pills
Loss
$200
New Reviewer

I ordered the product with high hopes for anti inflammatory benefits after seeing their 2 for 1 offer on tv. Nearing my 90 day trial, I saw my doctor for routine bloodwork and was disappointed that my bloodwork showed same, even worse numbers and I never really felt any different than before using the product.

The price also went up even on auto-ship, from $49 to $63 with shipping. I tried calling to cancel right at the 90 day deadling, which fell on a Saturday and got a voicemail stating after business hours so I called Monday and was told it's too late for refund even by a day or two- I've been ripped off by at least $200 including shipping.

I'm angry and now very interested in a lawsuit. Class Action Lawsuit should be filed here.- BB, TX

Helpful 21 Not helpful 10
1 comment
#687994

I went for the commercial and ordered the product almost 90 days agao. I started using 4 a day and after a month did not notice improvement but rather the opposite. I called Omega and the lady told me to take more and charged me another $63.00 for another shipment

:? . I sent the whole thing back with a bad review note and am still waiting on my refund. Anyway, I went back to taking my regular omegas and fish oils and vitamins and I am feeling good finally again. I just called and they told me I am getting my credit of $43.00 for my first shipment when I paid $48.95 plus shipping but was told I don't get shipping credited and for me to wait and call back for my other refund! That is a bunch of crock and hassle no one should have to deal with. I think it's a scam!

Confused and Frustrated :?

Omega XL's reply to:

They force you to pay for auto refill

As you have chosen to remain anonymous, we are unable to review your account and offer to address your concerns. We recommend contacting the service professionals in our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
author's review
ID
#411669 Review #411669 is a subjective opinion of poster.
Loss
$51

I called to order 2 bottles and made it extremely clear that I did not want to be put on an auto refill plan, i wanted to try it first. We talked about it for a long time because they pressure you to be on auto refill, and i was clear that i did not want that. guess what, a bottle came today for a full price plus hefty shipping and they are balking at a refund, and say they won't refund shipping under any circumstances.

The product didn't really work for me and so why would i want to continue to order it?

Helpful 15 Not helpful 45
4 comments
#706490

it sounds like this is a scam

#694349

I have a solution for those who wants to cancel and Omega xl does not want to cancel. Just call your credit card to issue you a new card and cancel your old card. Then omega xl will send you another bottle but your new credit card number will not pay the scamers.

#668904

I really cannot agree with you "Pissed Off Customer" I really Believe that you must have not suffered any pain at all before taking it. And that you must be young and just want to complain and disclaim the truth.

Because it is nothing to you to be FREE from Pain so bad that you just can't stand another hour or day with itany longer. Such as I had. I only started on 4 in the morning & 2 in the evening for about(4) days to start. And 2 a day there after.

Several weeks go by before I can feel the agony of pain on the Brink of returning.. and I take 2 or 3 once a day and I am like NEW!! This is a Perfect Miracle Food.. and I am very Thankful for it.

You are Pissed because you just want attention. I AM THANKFUL!!

#668983
@PissedConsumer668904

No im not them one whole just want try so attention, I have not tryed them product yet , I sounds Like Gold one to try , supost to good for your Heart . And energy ya I wantage try this product, 8)

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