Omega XL's reply to:

DOESN'T WORK AND HORRIBLE CUSTOMER SERVICE

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
ID
#510625 Review #510625 is a subjective opinion of poster.

Had tried Omega XL for almost 40 days, felt no difference. Took forever to get thru on the phone to inquire how to send the unused portion back...and then was interrogated by the customer service rep when I had requested the information.

They make it extremely difficult to request a refund. Waited on hold for 15 minutes in order to speak with someone. I cannot believe these celebrity endorsements for this product....I no longer have ANY RESPECT for these celebrities that endorse this junk!

Do not recommend any one order this Omega XL. If you are not satisfied with it, you must mail back unused portion.

Omega XL's reply to:

BUYER BEWARE SCAM

We have no record of a customer with your name in the community listed in your review. Is it possible that your order is under another name? Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
ID
#510211 Review #510211 is a subjective opinion of poster.

I ordered Omega XL on June 8, 2014 through the internet primarily because of the unconditional money back guarantee. I tried the product for the period of time I was willing to without any positive results.

On July 14, 2014 from work I attempted to contact someone to cancel the recurring auto-shipment. I was promptly placed on hold via the usual automated systems all companies now have. The wait time was 8 minutes. Finally someone answered only to inform me after a series of several questions that he couldn't locate my order.

Although I had the invoice in hand and gave him all the numbers he couldn't locate my order. This individual then forwarded me to another number which was promptly answered by another automated system placing me on hold with a wait time of 15 minutes. Finally a *** named Roger Coleman answered the phone. I attempted to explain to him that I wanted to cancel the product since I believed it wasn't working for me.

Roger repeatedly tried to tell me I didn't give the product enough time to work he knew because he's been taking the product and it works for him. Finally I hung up the phone. Approximately 5 minutes later Roger (***) called me back reiterating the garbage he tried to feed me the first time. I hung up once again.

I immediately called my credit card company and filed a complaint.

The company Great HealthWorks the company listed on my invoice is terrible. There is no guarantee as posted.

Ed Nemeth

Omega XL's reply to:

How to stop them from continuing to bill you for Omega XL!

If anyone reading this wishes to do business with us they may pay with any of the methods described. Omega XL offers clinical testing to prove the greater efficacy of our product and its ingredients.
ID
#506975 Review #506975 is a subjective opinion of poster.

If you are not happy with Omega XL and want to stop the monthly charges, act immediately by going to your bank and asking them to cancel your debit card (never use a credit card when ordering anything). When they cancel your debit card, they will issue you a new one and it will have a different number but still attached to the same account.

When XL people try to take money from that account, they will not be able to do it. It will bounce back to them. NEVER GIVE ANYONE YOUR ACCOUNT NUMBER. But you can change your debit card and stop them from collecting your money.

If you want to try something else, here is another suggestion. Go to your nearest drug store and purchase a cash card from Visa for the exact amount or a little more for the product you want to buy and try out. Do not any more money into that prepaid Visa account and they are UNABLE to draw any funds from it! My advice is to ALWAYS buy any supplement you believe is good for you (do your research) from GNC or something other supplement or health store.

Buy the product when you want it. They may not sell Omega XL, but you can bet there is another product with the same strength and more pure or GNC could not remain in business. I get everything (vitamins and a few supplements) from GNC. If they don't work, I don't work, don't buy another bottle.

Get the word out that ALL OFFERS ON TV OR ON THE RADIO will suck money from your banking account.

SO DO NOT GIVE THEM A CARD FROM YOUR BANK; BUY A PREPAID VISA, ETC. AND USE THAT.

9 comments
#912493

Awesome suggestion!!! Thank you!

#894235

I was just thinking about buying Omega XL until I read the review in here. WHOA!!

"Not gonna do it!" Your idea for getting a prepaid Visa is a good one, which will eliminate the need to cancel your debit card. Glad I read this!! 

#869482

I am getting monthly charges for Omega XL on a credit card number that I ordered it with initially. I have a question...could I do the following (and end up not getting any more Omega XL charges going through).

I think I can call my credit card company and tell them that my card is lost or stolen.

The credit card company would then cancel out that account. And they would issue me a new credit card "with an entirely new credit card number".

My understanding is that continuity program charges DO NOT CARRY OVER TO A NEW CREDIT CARD ""NUMBER"".

Am I thinking this out correctly?

#851718

Great idea, thanks, I really wanted to try this product, but was afraid this would happen, as it has happened to me before on another product, once they get your credit card number, they wont stop charging on it. Again great advise thanks, Ann------------ :)

#850637

If you want to try it? Try EBAY

#841286

Ignore this suggestion above of using a debit card rather than a credit card. You can also cancel a credit card.

The advantage of a credit card over a debit card is that with at debit card, they are TAKING MONEY OUT OF YOUR BANK ACCOUNT. So, when they charge it, the money is gone and then you have to try to get it BACK. With a credit card, you have all the same methods of denial and working with your bank, but with the debit card, the money comes OUT of your bank account and you have to get it BACK.

Financial advisors suggest that you NEVER use debit cards since this is the case. (Also, safest to have an ATM card over a debit card since it can't be used without a PIN)

#840183

This warning brought to you by GNC.

#837868

Thanks for that suggestion,

#837019

I used to (several years ago) take OmegaXL, but decided to stop. I called the number and actually didn't have any problem cancelling the auto-ship.

I was just about to start again, as I notice difficulties that I don't recall having when I was taking it. Your idea of a prepaid card is a good one.

View more comments (8)

Omega Xl - Review in Drug Stores and Drugs category from Fort Worth, Texas

It works for me! Ran out of it and my joints started hurting again! I also noticed my heart racing when climbing 3 flights of stairs to my apartment which I wasn't experiencing when taking it. I will be ordering more for sure!
View full review
ID
#504261 Review #504261 is a subjective opinion of poster.
Location
Fort Worth, Texas
Omega XL's reply to:

Omega Xl - Unauthorized Charges Review from Lonaconing, Maryland

Omega XL has hundreds of thousands of satisfied customer who continue to purchase our product monthly. There are thousands of testimonials to both our product quality and our customer service. It is unfortunate that anyone would choose to publish negative references to a company with which they have had no business, under the shield of anonymity.
ID
#497580 Review #497580 is a subjective opinion of poster.
New Reviewer

I'd think it be a whole lot easier for the people who CAN'T get the company to stop charging their accounts or credit cards to just simply let your banks do their jobs by alerting them that you did NOT AUTHORIZE these additional charges. However generally you must make the attempt to retrieve your funds back or have charges reversed yourself first!!

I agree this May be an annoyance as well however bankers on the other hand don't put up with being screwed out of their money by companies as you all described. They have high powered bulldog lawyers on hand, general populous doesn't. Why don't you just let them represent your bank over the actions they caused themselves! I wouldn't put up with that!

I'd certainly never permit my money from being drained out of my account! Too many people are reporting these types of actions that occur and their lying down and accepting this as if they don't have a choice to FIGHT BACK! Please people ask your banks to refund your money based on unauthorized withdrawals or charges. Let them know you made a one time purchase only.

Don't let companies suck you dry! The sales reps. For these companies are trained only for a few days they do as they are told most earning minimum wage or percentages of their sales. I admit their almost as guilty, but there is probably only 1-2 supervisors who know HOW to do over rides and credit the customers.

That's why the supervisor positions are essentially 1 per every 25 sales reps. You do the math. Their company is COUNTING ON OUR HANGING UP AND SAYING OH WELL I HAVE NO OPTIONS NOW! Well you do People you really do, it's called FRAUD UNIT/ CONSUMER PROTECTION.

EVERY Financial institution has one if their Federally backed.

Meanwhile in all fairness has ANYONE TRIED THIS PRODUCT? Carolyn from Md.

Omega XL's reply to:

The sent me stuff I didn't want!

Customers may place single order purchases and are not required to subscribe to our convenient auto-ship program. We would be happy to investigate your initial sales call to learn what transpired and to address it with the agent that took your call. However, because your post is anonymous, we are unable to identify the agent and address your concern directly. If you would like to discuss your issue with the service professionals in our Customer Advocacy Group, please call them at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
ID
#496728 Review #496728 is a subjective opinion of poster.
Loss
$65

I specifically told the representative that I didn't want to subscribe to the product, yet they put me on the list and began charging my credit card anyway. I even told them that I might enjoy the product, but if they add me to the subscription, the I would never purchase the product ever.

They still added me to the subscription. They representative was even argumentative when I told her not to do this. I believe they do this on purpose because there are probably enough consumers that let this go to make it worth there while.

This is very unscrupulous practice.

Omega Xl - Product Cancellation Review from San Antonio, Texas

My mother,my sister and I all ordered Omega XL. It didn't work and was *** near impossible to cancel. My sister received overdrafts in her acct because she was too intimidated by the sales rep. I don't know how they are getting away with selling these supplements that don't even work,not refunding money and using God to peddle this product. They ought to he ashamed.
View full review
ID
#494264 Review #494264 is a subjective opinion of poster.
Location
San Antonio, Texas
Omega XL's reply to:

Customer Service will not cancel order and/or refund my money as they promised and guarantee. Customer Service will not cancel order and/or refund my money as they promised and guarantee. The CS rep w

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
ID
#489367 Review #489367 is a subjective opinion of poster.
Loss
$110

Customer Service will not cancel order and/or refund my money as they promised and guarantee. The CS rep was incredibly rude when i asked to cancel place me on hold and promised to return in 4-5 minutes but never returned to the line.

After holding for 11 minutes I just hung up.

Customer Service will not cancel order and/or refund my money as they promised and guarantee.

The CS rep was incredibly rude when i asked to cancel place me on hold and promised to return in 4-5 minutes but never returned to the line. After holding for 11 minutes I just hung up.

4 comments
#833966

I too can not cancel the charges and shipments. DO NOT DEAL WITH THIS COMPANY. You will be sorry.

#827378

Larry King should be ashamed to be connected to these guys....I guess he will do anything for $.... Product did not work for me and was very hard to cancel even though I told them I did not want monthly refills they just kept sending and charging my CC...took many phone calls to finally end

#825139

Thank you for your comment, I had considered this product but have gotten into infomercial sales that were next to impossible to cancel and was wary. Such a shame to prey on people in pain. I think you should post it on FB!

#819936

You companies will never learn that if you don't do what you promise you lose!

View more comments (3)
Omega XL's reply to:

Omega Xl - Review in Drug Stores and Drugs category from Washington, District Of Columbia

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. We cannot tell if you have been a customer, if you have a complaint, or if there is some way we might help you. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
ID
#488870 Review #488870 is a subjective opinion of poster.

Wat I dont understand is... when people use God as an escape route to sale products.....

If u believe in Him... u'll know betta.... then look at who made it.... a person with No Culture...

We as Blacks need to get it togetha. We have grown up... knowing about the TRUE herbs an spices that heal our bodies... its inherrited.

They we neva understand our culture. Thats why.... their doin everything to TRY an distroy it.

Rememba...GOD DONT LIKE UGLY...! FOOD FOR THOUGHT!

Omega XL's reply to:

Omega Xl - Pills Review from San Jose, California

Omega XL has hundreds of thousands of satisfied customer who continue to purchase our product monthly. There are thousands of testimonials to both our product quality and our customer service. Like other nutritional supplements, Omega XL requires time to be effective. We recommend taking it for 6 to 12 weeks, and we offer a 90 day money back guarantee to cover that amount of time.
ID
#488262 Review #488262 is a subjective opinion of poster.
Product
Omega Xl Pills

I am a omega XML customer I was told that it was a very good product by the customer rep I been on it for 2 weeks and have joint discomfort and back pains i`ve been taking 8 pills a day that is 112 pills at 300mg in each pill total of 33,600 mg in my system with no results I wonder how much money each person got paid to boost up the product they are selling I think it is an over rated fish oil pill I think that this product is a big scam and Larry king is putting his name on this product and it is making him look foolish, he is reaping people off that was the only reason I purchased the product omega Xl cause he stands behind this product he is reaping off the consumers and making him self richer very dissatisfied customer if any body is reading this message please respond to message I am a real customer of this product of omega Xl sincerely yours dissatisfied customer thanks for reading this real testimonial !!!!!!!!!!!!!!!!!!!!

3 comments
#1023339

I am taking 3 pills a day now for 3 weeks and no relief as yet. Still hoping will work

#863041

Those so called "celebrities" get PAID to sell you a product. They dont' actually take it.

#827013

Thank you for your review. I'm on disability and can't afford to waste money!

I was just about to get it because Larry King endorsed it. I take fish oil and have many issues, my inflammation markers are always high.

If you took that much and had no relief it obviously doesn't work. What ifs the condition that you were trying to treat with it?

View more comments (2)
Omega XL's reply to:

OMEGA XL - Refund Problem? - Go to Facebook

Those that have issues with Omega XL are welcome to contact the service professionals in our Customer Advocacy Group at 1-800-6070419 or via email at cagsupport@greathealthworks.com.
ID
#487087 Review #487087 is a subjective opinion of poster.

These companies, such as Omega XL, who make it impossible to get the refunds they guarantee should be stopped. One way to start to force them to do what they said they would do is to flood their social media sites.

Most companies have several social media sites. For example, go to Omega XL's Facebook page and write your experience. If they don't allow you to post on their wall, write your experience in their comments section.

Maybe even write it in the comments in several of their posts. You may find that they will contact you to try to resolve your issue.

1 comment
#839999

If it is so good why wouldn't they sell it in a well known store? They would make more money that way but no they must have something you get hooked on in it so that you have to have it. FDA would stop the product if it was put in a regular store I bet.

Omega XL's reply to:

Omega Xl Order Review from Houston, Texas

It is difficult to understand your review. Omega XL has been proven to be an effective, safe anti-inflammatory. There are thousands of testimonials given by our customers. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
ID
#485130 Review #485130 is a subjective opinion of poster.

Why are yall lieing to people about this product, are you getting kickbacks... I think yall are, because if you're not you would take it off the market...

You could kill someone!!!!! ######

AWESOME Product

Been taking omega XL for a week. I can't believe how great I feel. I can go up stairs & no pain in my knees or shoulder. I read the complaints but some people will complain about anything. Im glad I found this its amazing because I have tried everything before I tried omega XL Been taking omega XL for a week. I can't believe how great I feel. I can go up stairs & no pain in my knees or shoulder. I read the complaints but some people will complain about anything. Im glad I found this its amazing because I have tried everything before I tried omega XL
View full review
3 comments
#915630

You are ONE of very few!

#863944

I think you are experiencing a placebo effect. Not even prescription anti inflammatory drugs wcrk that quickly.

#857655

Paid shill for Omega XL; shameful!

View more comments (2)
ID
#480385 Review #480385 is a subjective opinion of poster.
Location
Amarillo, Texas
Omega XL's reply to:

I Dare You To Cancel Your Order!

Because you have chosen to remain anonymous we are unable to review your account and address your concerns. Should you wish to discuss your issues, we recommend that you call our Customer Advocacy Group at 1-800-607-0419, or via email at cagsupport@greathealthworks.com.
ID
#479578 Review #479578 is a subjective opinion of poster.
Product
Omega Xl Pills
Loss
$97

I too, like many others, ordered this product and received my first months supply. After taking the pills for three weeks, I was called by the company to verify an auto ship of another month's supply.

On March 4, I told the rep that I was not pleased with the results and that my doctors had told me that the product was rubbish. I declined further shipments. On March 15, my debit card was hit for 96.85 by this company. I called and was told that I had to wait two months for my refund.

Essentially, she said that is how they handled cancelled customers and it was their company policy. Do not - DO NOT fall for their "lab reports" and "celebrity endorsements" It is all bogus!

6 comments
#845979

I was about to order this product Glad I read these reviews. WILL NOT be ordering this product. Shame on these people for using a Godly forum to promote this stuff.

#827362

Why is the FTC not involved?! It certainly appears Fraud is being committed. Why doesn't Eric Holder our Attorney General look into and STOP this Consumer Fraud, which targets Seniors?!

#819512

Reading all the reviews, both good & bad, makes it hard 2 decide whether or not to buy this product. So does it really work???!!!

Does it relieve pain guys???

Somebody let me know pls. Thanks.

#809650

Go figure 8) 8)

#798020

Wow, thank you and everyone else for the reviews on this ineffective product and on the company's business practices. How is this company still in business? And why is Larry King a part of this hot mess?

#809655
@PissedConsumer798020

Tell larry " loan me $50 dollars"

View more comments (5)
Omega XL's reply to:

Refund almost impossible

Omega XL has hundreds of thousands of satisfied customers who continue to purchase our product monthly. There are thousands of testimonials to both our product quality and our customer service. As you have chosen to remain anonymous we are unable to review your account to be sure your automatic shipments have been cancelled and your refund issued. If you need to speak with us again we recommend calling our Customer Advocacy Group at 1-800-607-0419 or via email at cagsupport@greathealthworks.com.
ID
#473511 Review #473511 is a subjective opinion of poster.
Loss
$69
New Reviewer

I Just ordered Omega xl online after seeing an infomercial. After 10 minutes I realized I never check reviews on the product.

I found 100's of complaints with product, returns and repeat billing. So I decided to call and cancel. I called the main number and waiting on hold for 10 minutes. They said I would have to call another number and couldn't transfer me so I called that one.

I gave all of my information to a gentleman(I use that term loosely) he interrupted me and said I have to get you to a different department. I was put on hold for an additional 14 minutes to have the pleasure of speaking with Ruth. I told her I wanted to cancel my order and she looked up my information and said the order had been processed and shipped so I would have to send the product back and they would credit the product but not the shipping. I explained to her that I had just placed the order prier to this call and I looked up the reviews and didn't want her to ship it at all.

She said she couldn't even process the recurring charges till after 30 days. I told Ruth that I would be making a call to my credit card company and have the charges stopped at my end and she said that I would still be responsible for the shipping and handling.. Again I said RUTH! It hasn't been shipped yet.

I just placed the order! She proceeded to tell me that she had been using the product for 3 years and how well it worked for her. She wanted to know my reasons for returning it. I reminded her of their "No questions asked" return policy and she continued to tell me the benefits of the Snake oil.

An how I would be happier if I left the recurring billing in place because any interruption in the use of the product would result in unwanted results. I again told her there will be no interruption because I don't want to try it at all. These people are crazy. High pressure Snake Oil of century salespeople.

After 15 minutes going round and round she said she would see if her supervisor could go to the warehouse and pull the shipment so I wouldn't be charged. Really? This is all I wanted in the first place and your no questions asked return policy just cost me 45 wasted minutes on hold and the phone. Shame on Larry King for endorsing such a product.

I have a know new view of Celebrity endorsed products. Never Again!

6 comments
#835919

Thank you! You would think i would have learned after ordering a product called alo cure and being ripped off for 70.00. I am glad i read the reviews first.......

#825108

I am so glad that I have read the reviews first. They almost got me.

#817513

Thank you for the review! My mom (89 yrs.

old) saw the same commercial and wanted an order.

I assure you I don't have the time or patients to go around with people of this nature. Thanks again!

#817454

So glad I read the complaints before ordering!! Thank you all for writing reviews!! I am so sorry for all of you and hope you get your money back :((((

#798136

Thank you for your comment and I will put out the warning on my facebook, twitter and everyone I know! Thanks again

#790436

Those celebrities are paid for their endorsements, so most of them don't care of the products work or not.

View more comments (5)