Omega XL's reply to:

Where my order

Thank you for your review. We attempted to contact you on the phone number provided unsuccessfully. On 1/19/2020, we sent an email to the email address we have on file to advise there was an issue regarding your order. Please reach out to us via email at Support@greathealthworks.com or 1-800-488-8082, and one of our agents will be more than happy to assist you in reprocessing your order. We strive to deliver excellent customer service and look forward to hearing from you.
author's review
ID
#1812886 Review #1812886 is a subjective opinion of poster.
New Reviewer

I haven't received my package yet and is gonna be almost two months soon

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Omega XL's reply to:

Unable to cancel my order

Thank you for your review, we are happy to have been able to speak with you on 02/7/2020. As advised your account has been canceled. You will not receive any additional charges unless you contact us to reactivate your account. After our call, we were able to determine the reason you had not received the callbacks requested was that the callback process was not completed by the system before you disconnected the call. We sincerely apologize for any inconvenience this would've caused. For future reference, and as we mentioned during our call, you can also contact us via email at support@greathealthworks.com to request account changes and avoid long hold times. We strive to deliver excellent customer service. If you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
author's review
ID
#1783973 Review #1783973 is a subjective opinion of poster.
Preferred solution
cancel my order
New Reviewer

I've been wanting to cancel my order, every time i call i get a recording saying they are experiencing a large number of requests, I hold for a looong time with no luck, then the same recording asks if I want to leave my phone number, I have left my number 3 times and nothing. Today is the fourth time i called, i tried option number 2 which is to check the status of my product and one ring and i got someone, a human being answered but she couldnt help me so she transferred me to the same annoying recording.

Currently holnding for 18 minutes.

So no, I am not happy as a customer and I will not be recommending you product. Really bad customer service!

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Omega XL's reply to:

I bought 1 bottle and got one free now i have recieved another bottle of 60 i didnt sighn up for another bottle please cancel my order i hope i was not charged for another bottle ,thanks .

Thank you for your review, while looking into your account we noticed that your initial order was placed online. As mentioned, in our Terms and Conditions which would have been acknowledged and accepted at the time of purchase, the monthly shipments could be stopped at any time. We did attempt to contact you and unfortunately, we were unable to reach you or leave a voicemail. As requested, your account has been canceled and a refund in the amount of $39.95 was submitted per our 90-day money-back guarantee for the order you recently received. Please allow 2-3 business days for processing. Ultimately, your financial institution will determine when you see the refunds. We strive to deliver excellent customer service. If you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
author's review
ID
#1779014 Review #1779014 is a subjective opinion of poster.
Reason of review
Problem with delivery
New Reviewer

I bought one bottle and got one free. one mth, later I received another bottle of 60 I don't want any more ,I hope I wasn't charged for the extra bottle witch I didn't even order,thanks mr.wolfe.

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Omega XL's reply to:

I been trying to cancel for months now, I am tired of this bull

Thank you for your review, we are happy to have been able to speak with you on 01/29/2020. As per your request your orders have been placed on hold until July 20 2020, at that time delivery and charges will resume unless otherwise requested. If you have any additional questions or concerns, feel free to contact us at 1-800-488-8082, and one of our agents will be more than happy to assist you.
author's review
ID
#1773785 Review #1773785 is a subjective opinion of poster.
Product
Omega Xl Supplement
New Reviewer

Get transferred over and over

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Omega XL's reply to:

On hold accounts should not receive orders

Thank you for your review, we are happy to have been able to speak with you on 01/21/2020. As advised in our conversation, per the USPS tracking information, your package was delivered to the address on file on 01/11/2020. Since you have not received your order, we have reshipped it. Please allow the reshipped order to arrive within 5-10 business days. As a reminder, your next automatic shipment is scheduled for 2/08/20. If you have any additional questions or concerns, feel free to contact us at 1-800-488-8082, and one of our agents will be more than happy to assist you.
author's review
ID
#1765544 Review #1765544 is a subjective opinion of poster.
Product
Omega Xl Supplement
New Reviewer

I have repeatly told your represent-ative to hold any shipments until we called u. unfortunately u and your company have not listened.

these shipments are not figured into our budget at this time. by sending shipments, u cause bills 2 bounce. I am having enough of trouble paying our normal bills like rent, oil ulitities, food bill 4 four people., taxable items and other household bills

I am now going 2 cancel my account (mary simckowitz), i don't know acc't no#. David De Lanoy is also following in my in direct way.

He is also cancelling his acc't also. please CALL US AT 845 266 ****, IF u have any questions. I AM SENDING BACK YOUR MOST DECENT RECENT ORDER SENT.

CREDIT MY BANK ACC'T 4 FULL PRICE. Thank You mary simckowitz and david de lanoy.

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Omega XL's reply to:

The product is ok the service sucks

Thank you for your review. Unfortunately, when we attempted to reach out to you, we were not successful or able to leave a voicemail. We have since canceled all products and there will be no further charges. We strive to deliver excellent customer service. If you would like to reactivate any of your shipments or have additional questions or concerns, feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
author's review
ID
#1755401 Review #1755401 is a subjective opinion of poster.
New Reviewer

I try wanted to try the product a one time order. They kept sending them on auto ship.

When I call to stop it you will get put on hold no one will return your call. You go through pure *** trying to stop the order.Bullshit

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Omega XL's reply to:

Why are you charging my card!!!!!

Thank you for your review, while reviewing your account we noticed that your order was placed online. As mentioned in our Terms and Conditions that would have been acknowledged at the time of purchase, the monthly shipments could be stopped at any time. We attempted to contact you and unfortunately, we were unable to reach you or leave a voicemail. However, your account has been canceled and there will be no further charges. Refunds totaling the amount of $129.75 have been submitted minus shipping and handling as per our 90-day money-back guarantee. Please allow 2-3 business days for processing. Ultimately, your financial institution will determine when you see the refunds. We strive to deliver excellent customer service. If you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
author's review
ID
#1738925 Review #1738925 is a subjective opinion of poster.
Cons
  • Misleading advertisements
Reason of review
Not as described/ advertised
Loss
$187
Preferred solution
Full refund
New Reviewer

I order omega one time to try and you guys keep charging my card! I didnt even work!

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Omega XL's reply to:

Need to order i cant get through on your phone number

Thank you for your review, we are happy to have been able to speak with you on 12/10/19. As advised in our conversation your order was successfully placed. If you are unable to reach us via phone, please email us support@greathealthworks.com. We strive to deliver excellent customer service, please feel free to contact us at 1-800-488-8082 if you have any further concerns and one of our agents will be more than happy to assist you.
author's review
ID
#1726718 Review #1726718 is a subjective opinion of poster.
New Reviewer

Cant get through on your number . I need to order. Everytime I call its keep saying wrong number.

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Omega XL's reply to:

I have nothing to say about the quality of this product, but only I need to say:

Thank you for your review. We attempted to reach out to you but was unsuccessful and we were not able to leave a voicemail. Our offices were closed in observance of the holiday and on November 30, 2019 an order of OmegaXL was shipped. This order should arrive within 3-5 business days. We have since canceled all products and there will be no further charges. We strive to deliver excellent customer service. If you would like to reactivate any of your shipments or have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
author's review
ID
#1717814 Review #1717814 is a subjective opinion of poster.

On October 30, 2019, your company received my order of ProbioticsXL. Your company agree to provide monty by month. However, I decide now not to buy any more ProbioticsXL for me anymore. please don't mail this product anymore. And don't get the money from my credit card.

Margarita Serafio

850 Welburn Ave.

Gilroy, CA. 95020. 408-710-p9872

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Omega XL's reply to:

I want to cancel my montly subscription

Thank you for your review, while reviewing your account we noticed that your order was placed online. As mentioned in our Terms and Conditions that would have been acknowledged at the time of purchase, the monthly shipments could be stopped at any time. We attempted to contact you and unfortunately, we were unable to reach you. As advised on our voicemail your account has been canceled and there will be no further charges. Refunds totaling the amount of $119.85 have been submitted as per our 90-day money-back guarantee. Please allow 2-3 business days for processing. Ultimately, your financial institution will determine when you see the refunds. We strive to deliver excellent customer service. If you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
author's review
ID
#1715130 Review #1715130 is a subjective opinion of poster.
Product
Omega Xl Subscription
Reason of review
Access/ activation issues
Loss
$45
Preferred solution
Full refund
New Reviewer

I want to cancel my montly subscription; because I only order this omega xl; one time And I don’t authorize you take out the monthly amount of my card.

I would like your cancel my monthly subscription. Thanks.

I write too a customer service or support@***a XL. Thanks

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Omega XL's reply to:

Cancel order

Thank you for your review, we are happy to have been able to speak with you on 10/29/19. As advised in our conversation, your account has been canceled and unfortunately you are not eligible for any refunds as per our 90 day money back guarantee. If you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
author's review
ID
#1690797 Review #1690797 is a subjective opinion of poster.
Product
Omega Xl Pills
Cons
  • It is a struggle to afford omega xl
Reason of review
Honest return, exchange or cancellation policy
New Reviewer

I have several unopened boxes of the Omega and i want to cancel the subscription immediately. Please contact me at 978360**** asap. Thank you.

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Omega XL's reply to:

Cancel not satisfied do not wish to receive another one and want my 30 day money

Thank you for your review. Unfortunately, we were unable to reach you as advised on our voicemail your account has been canceled and there will be no further charges. Refunds totaling the amount of $119.21 have been submitted as per our 90-day money-back guarantee. Please allow 2-3 business days for processing. Ultimately, your financial institution will determine when you see the refunds. We strive to deliver excellent customer service. If you have any additional questions or concerns feel free to contact us at 1-800-488-8082 and one of our agents will be more than happy to assist you.
author's review
ID
#1661180 Review #1661180 is a subjective opinion of poster.
Cons
  • Not offered money back guarantee
  • Negative
  • Overcharged
Reason of review
Return, Exchange or Cancellation Policy
Loss
$5000
Preferred solution
Full refund
New Reviewer

Product was fake it did not help me at all but I did not want no more and I am not satisfied so I want money back for what I got

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Omega XL's reply to:

I been waiting for a refund since sept 22 and when i call

Thank you for your review, we are happy to have been able to speak with you on 9/9/18. As advised in our conversation our refund processing time is 10-15 business days and your refund was requested on 8/22/19. We have expedited the refund to be processed within the next 2-3 business days. However, your financial institution will determine when you see the refund. We strive to deliver excellent customer service, please feel free to contact us at 1-800-488-8082 if you have any further concerns and one of our agents will be more than happy to assist you.

author's review
ID
#1647492 Review #1647492 is a subjective opinion of poster.
Cons
  • Overcharged
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund
New Reviewer

They said tskes between 10 to 15 days for a refund the customer agent told me iy wouldn't be a less 5 days its been almost 15 no refund they charged me but i did not receive any product since august 3 so i asked for my refund back

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Omega XL's reply to:

Verry bad

Thank you for your review, unfortunately we were unable to reach you on the phone number provided. We also were not able to locate an account that we could cancel per your request. We strive to deliver excellent customer service and would like to hear from you. Please reach out to us via email at support@greathealthworks.com or 1-800-488-8082 and one of our agents will be more than happy to assist you with your cancellation request.
author's review
ID
#1610082 Review #1610082 is a subjective opinion of poster.
New Reviewer

nombre antonio jimenez no quiero mas el producto y voy a su oficina adevolberlo

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Omega XL's reply to:

Not happy

Thank you for your review, unfortunately we were unable to reach you. We strive to deliver excellent customer service. As advised in our voicemail your account has been cancelled and there will be no further charges. We have submitted a refund for the order in question and it has been processed. Should you have any further concerns feel free to contact us at 1-800-607-0419 and one of our agents will be more than happy to assist you.
author's review
ID
#1572507 Review #1572507 is a subjective opinion of poster.
New Reviewer

I dont mean any harm but you all took money out of my account that was for my car insurance. Its due on the 3rd of this month.

I want my money back so i can pay my car insurance. If the matter is not resolved ima report it to my bank.

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